Regional Customer Support Manager

Position:

Regional Customer Support Manager

Location:

Wichita, KSJob :

1324

# of Openings:

0

Makino is Hiring:
Machine Tool Regional Customer Support Manager We’re looking for an experienced Regional Customer Support Manager to lead service operations and support customers across the Mid Central region (KS, MO, TX, OK). This role is ideal for someone who understands machine tools, values strong customer relationships, and enjoys leading technical teams in a fast‑paced manufacturing environment. Ideally, the person lives in the Wichita, KS area, but we are open to other areas within the region.

What You’ll Be Responsible For Overseeing all regional customer support activities, including installations, warranty work, preventive maintenance, and service escalations

Acting as the primary escalation point for key customers and ensuring issues are resolved quickly and professionally

Building and maintaining strong relationships with strategic customers and long‑term partners

Leading, coaching, and supporting a team of field service engineers, coordinators, and contracted service providers

Managing schedules and resources to ensure timely response and efficient coverage across the region

Driving service revenue through maintenance agreements, contract services, and uptime‑focused solutions

Managing regional service budgets, warranty exposure, and overall service profitability

Working closely with Sales, Engineering, Parts, and Operations to deliver a seamless customer experience

Promoting safe work practices and ensuring compliance at customer sites

Using service metrics and customer feedback to continuously improve performance and customer satisfaction

What We’re Looking For Leadership experience in the machine tool industry or a related high‑tech manufacturing environmentA proven track record of managing remote technical teams and external service partners

Strong customer service skills with the ability to handle difficult situations and resolve conflicts effectively

Solid business judgment and experience managing budgets, KPIs, and operational performance

Clear communicator who can build trust with customers and internal teams alike

Qualifications

Bachelor’s degree preferred (engineering, manufacturing, or technical discipline a plus)8+ years of relevant industry or business experience5+ years in a supervisory or management role, ideally in service or technical operations5+ years of customer support or field service experience

Work Environment Primarily home office‑based with regular travel throughout the region

On‑site work at customer manufacturing facilities and shop‑floor environments

If you’re looking for a leadership role where you can make a real impact on customers, teams, and service performance, we’d love to hear from you.
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