Vice President of Operations

USHG Home Office
853 Broadway
17th Fl
New York, NY 10003, USA

Union Square Hospitality Group (USHG) has created some of New York's most beloved restaurants, cafes, and bars, which offer outstanding food delivered with our signature warmth and hospitality. Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, the company now extends beyond the walls of its eateries.

With operations in New York, Boston, Detroit, Washington DC, and more to come, USHG has long supported its communities through hunger relief and civic organizations. USHG holds 28 James Beard Awards and numerous accolades for its distinctive style of hospitality.

The Vice President of Operations serves as a key leader, responsible for shaping and executing USHG's strategic vision. This individual oversees all aspects of business operations, financial performance, and organizational growth. They focus on expanding market presence, driving menu innovation, optimizing operational efficiency, and building a high-performing team to sustain long-term success. They lead the team in delivering consistent, memorable moments of hospitality while championing a culture of Enlightened Hospitality.

Strategic Planning & Leadership (25-30%)

• Partner with senior leadership to shape and execute the company's overall business strategy.
• Define performance goals and implement initiatives to achieve operational and financial excellence.
• Identify opportunities for innovation in menu development, guest experience, and technology adoption.
• Help shape the strategic direction for company growth, integral in assessing new business sites and shaping concepts.

Operational Oversight & Management (20-25%)

• Ensure efficiency, consistency, and profitability across all locations.
• Implement and maintain brand and operational standards, ensuring excellence in execution.
• Analyze performance trends and develop strategies to optimize operations and customer satisfaction.
• Oversee problem-solving efforts, troubleshooting operational challenges, and ensuring seamless execution.
• Conduct regular site visits to monitor service quality, customer experience, and team performance.
• Develop and manage company-wide budgets to ensure fiscal responsibility.
• Partner on optimization of supply chain processes to improve cost efficiency and quality standards.
• Analyze P&L statements to assess financial performance and drive revenue growth.
• Work closely with finance teams to identify areas for cost control and operational investments.

People & Development (10-15%)

• Inspire, mentor, and develop a strong leadership team, fostering a culture of accountability and excellence.
• Lead staffing strategy, ensuring the right talent is in place at all levels of the organization.
• Oversee hiring, training, and retention programs to build a high-performing workforce.
• Foster a culture that celebrates internal growth and development as well as a long-term point of view.

Business Development & Growth Strategy (10-15%)

• Evaluate new business opportunities, including market expansion and partnerships.
• Oversee new location launches, ensuring smooth execution and brand consistency.
• Monitor competitive landscape to stay ahead of industry trends and position the company for success.
• Represent the company at industry events, networking engagements, and external forums.

Industry Engagement & Competitive Analysis (5-10%)

• Stay informed about industry trends, emerging market opportunities, and best practices.
• Build relationships within the hospitality industry to strengthen brand presence and influence.
• Attend industry conferences and events to represent the company and drive thought leadership.

Problem Solving & Crisis Management (5-10%)

• Conduct regular visits to various locations to…