Service Manager- Housing

Salary: £68,621- £72,913 per annum (up to £76,727 for exceptional performance once in post)

Closes: 1 November 2026

A place for you

• Full Time
• Lyndhurst, Hampshire
• Posted 2 days ago
• £68,621- £72,913 per annum (up to £76,727 for exceptional performance once in post)
• Closes: 1 November 2026

Do you want a role that helps people through some of the most challenging moments in their lives, while leading a passionate team committed to making a real difference?

You are an ambitious and inspiring housing professional who wants to lead a service that makes a tangible difference to people’s lives every day.

You thrive in a fast-paced environment, balancing strategic thinking with operational leadership. Whether it’s preventing homelessness, supporting vulnerable households, improving services, managing complex budgets, or leading high-performing teams, you are motivated by achieving positive outcomes for residents and communities.

You bring substantial experience in housing, a strong understanding of homelessness and housing legislation, and the ability to build effective partnerships across organisations. Most importantly, you are a leader who can motivate and develop others, drive innovation, and navigate complex challenges with confidence and compassion.

• £68,621- £72,913 per annum (up to £76,727 for exceptional performance once in post)
• 28 days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service
• Hybrid working, with flexibility across our sites, and home working
• Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
• Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
• Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
• Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
• A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
• Access to learning and development opportunities to support your growth
• A supportive, inclusive culture, where everyone is welcomed and valued

• Equality, Diversity & Inclusion (EDI) Group
• LGBTQ+ Network
• Women’s Network
• Early Careers Network
• Neurodiversity Network

Our Housing Options Service plays a vital role in preventing homelessness, supporting households in housing need and helping residents access safe and sustainable accommodation. We are looking for an experienced and motivated leader to manage this important service and drive excellent outcomes for our communities.

As Housing Options Service Manager, you will lead a dedicated team of Housing Options and Allocations professionals responsible for delivering homelessness prevention, managing the housing register, housing advice, statutory homelessness functions and support for vulnerable residents. You will work closely with internal services, housing providers, voluntary organisations and partner agencies to ensure residents receive the right support at the right time.

This is a varied and rewarding leadership role that combines strategic thinking, operational management and service improvement. You will be responsible for ensuring the service remains responsive to changing housing demands, legislative requirements and local needs, while maintaining a strong focus on customer outcomes and performance.

• Leading and developing a high-performing Housing Options team that supports residents facing homelessness and housing uncertainty.
• Driving homelessness prevention activity, ensuring early intervention and positive outcomes for households in need.
• Lead the housing register functions to…