Facilities Management Cleaning Account Manager Nottinghamshire

Position: Facilities Management including Cleaning Account Manager Nottinghamshire Up to £33,312.12 / year
Location: East Midlands

Are you passionate about leadership, customer service, and making a positive difference every day? Vertas is looking for a dedicated
** Facilities Management Account Manager
** to join our Facilities Management Team.
** Who are Vertas?
** Vertas delivers trusted, integrated facilities management solutions across Great Britain. Our team of 5,000 colleagues provides a comprehensive range of facilities services, including cleaning, catering, property design, recruitment, transport, and environmental management. You'll find us putting the customer at the heart of everything we do, while prioritising our colleagues' health, safety and wellbeing.
*
* About the Role:

** As a
** Facilities Management Account Manager**, you will play a key role in managing commercial relationships with customer organisations across a designated geographical area, ensuring the delivery of high quality Facilities Management services while identifying opportunities for business growth and diversification.

This is a
** hybrid role**, offering a combination of home based working and travel to customer sites across
** Nottinghamshire**. Regular travel will be required to support operational teams, undertake audits, review service performance, build customer relationships and identify opportunities for business growth.

You will be responsible for managing customer accounts, leading operational teams, ensuring service delivery remains compliant and commercially successful, and building strong relationships with customers to retain existing business and develop new opportunities.
** Your responsibilities will include:
*** Building and maintaining positive relationships with key decision makers within customer organisations
* Managing the delivery of Building Cleaning, Site Management and associated Facilities Management services
* Providing technical advice and support to customers and employees
* Leading, supporting and developing operational teams
* Managing recruitment, retention, training and development of staff
* Monitoring operational performance, budgets and service standards
* Producing tender bids and supporting contract retention activities
* Identifying and implementing new business opportunities
* Reviewing existing contracts and implementing service changes where required
* Managing associated Facilities Management functions including waste management, pest control, window cleaning, security and sanitary services
* Conducting customer service reviews to ensure service delivery meets customer expectations
* Monitoring financial performance across a portfolio of contracts
* Deputising for the Senior Account Manager when required
** Who are we looking for?
*** Previous experience within Facilities Management, Contract Management or Account Management
* Experience managing service delivery across multiple sites
* Experience leading and developing operational teams
* Strong customer relationship management skills
* Commercial awareness and experience managing budgets
* A sound understanding of health and safety legislation and compliance requirements
* Excellent communication, negotiation and problem solving skills
* The ability to work effectively in a fast paced and customer focused environment
* A relevant industry qualification at NVQ Level 3 or above is desirable
* Experience managing and developing frontline employees
* A full UK driving licence and willingness to travel regularly across Nottinghamshire is essential
** What You'll Bring
*** Excellent leadership and people management skills
* Strong customer care and relationship building abilities
* Excellent organisational and time management skills
* Commercial awareness and financial understanding
* The ability to prioritise workloads and manage competing demands
* A proactive and…