Director of Operations & Maintenance Programs; REMOTE

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Contractor Grand Rapids, MI, US

2 days ago Requisition

Salary Range: $ To $ Annually

Mission

Waséyabek Federal Group (WFG) is a Division of Waséyabek Development Company, LLC (WDC), a wholly owned economic investment company by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed to fostering the development of a stable, diversified economy for members of the Band which will contribute to their long-term wealth and economic self-sufficiency while managing risk and creating quality employment opportunities.

WFG is ~$17 million and approximately 385 employees, providing leading solutions and services to the Department of Energy (DoE) and Department of Defense (DoD) across multiple service lines including Operations & Maintenance, Professional Services, Environmental Services, and IT & Cybersecurity.

Position Summary

The Director of Operations & Maintenance Programs is responsible for the successful execution, operational performance, and customer satisfaction of assigned Operations & Maintenance (O&M) contracts within the Waséyabek Federal Group portfolio. Reporting to the Vice President of Operations and Maintenance, this role provides oversight of Program Managers, project teams, and site leadership to ensure contractual compliance, operational excellence, workforce engagement, and financial performance.
The Director serves as the primary operational leader for assigned programs, partnering closely with customers, subcontractors, and internal shared services teams to deliver safe, efficient, and high-quality services across Department of Defense (DoD), Department of Energy (DOE), and other federal facilities.

Responsibilities:

• Provide operational leadership and oversight for assigned O&M programs and contracts.
• Ensure contract requirements, performance standards, and customer expectations are consistently achieved.
• Partner with Program Managers and site leadership to monitor program execution, staffing, risk management, and operational performance.
• Support contract startup, transition, mobilization, and closeout activities.
• Identify operational risks and implement corrective actions and mitigation strategies.
• Drive continuous improvement initiatives that enhance safety, efficiency, quality, and customer satisfaction.
• Serve as a senior point of contact for government customers and key stakeholders.
• Build and maintain strong customer relationships through proactive communication and responsive service delivery.
• Monitor contract performance metrics and ensure compliance with contractual service level requirements.
• Support contract modifications, option year planning, and customer growth opportunities.
• Participate in program reviews, customer meetings, and executive briefings.
• Support responsibility for program profitability, revenue performance, and operational budgets.
• Monitor KPIs related to quality, schedule, safety, cost, profit, and customer satisfaction.
• Lead, mentor, and develop Program Managers, Site Managers, Supervisors, and operational personnel.
• Support workforce planning, succession planning, recruiting, retention, and employee development initiatives.
• Support programs operating under Service Contract Act (SCA) requirements and Collective Bargaining Agreements (CBAs).
• Ensure compliance with federal regulations, FAR requirements, contract requirements, company policies, and safety standards.
• Promote a strong culture of safety, accountability, teamwork, and customer service.
• Provide operational expertise during proposal development,…