Executive Director

The Executive Director is the senior operating leader of the assigned community and is accountable for resident well-being, regulatory compliance, workforce performance, financial stewardship, service quality, and sustainable operations. Working with Home Office Leadership and the community leadership team, the Executive Director translates organizational strategy into reliable daily practice and advances a mission-driven culture of excellence across licensed care and campus services.

The Executive Director also serves as the community’s licensed HFA and maintains the credentials required for the role.

Essential Job Functions

• Ensure services are resident-centered, safe, respectful, and responsive to individual needs, preferences, rights, and quality-of-life goals across licensed care and campus programs.
• Maintain visible relationships with residents and families, establish reliable systems for listening and service recovery, and ensure complaints and concerns are investigated, addressed, documented, and trended.
• Partner with nursing, medical, therapy, social services, dining, life enrichment, pastoral care, and other leaders to monitor outcomes, coordinate services, evaluate admissions and transitions, and resolve barriers to high-quality care.
• Operate the community in compliance with the applicable federal, state, and local requirements, professional standards, governing-body direction, organizational policies, licensure conditions, and resident-rights protections.
• Ensure timely identification, protection, escalation, investigation, documentation, and reporting of allegations, incidents, injuries, complaints, suspected crimes, emergencies, and other reportable events; coordinate with clinical, Human Resources, compliance, legal, and regulatory partners as appropriate.
• Maintain continuous survey readiness; lead inspection response and plans of correction; monitor corrective actions for effectiveness and sustainability; and communicate material compliance risks promptly to the VP of Operations and other appropriate Home Office leaders.
• Translate organizational strategy into clear community priorities, annual goals, operating plans, measurable outcomes, and accountable execution across all departments and service lines.
• Lead the community leadership team through structured communication, collaborative decision-making, disciplined follow-through, cross-functional problem solving, and transparent escalation of risks, barriers, and resource needs.
• Oversee buildings, grounds, equipment, information systems, records, contracts, supplies, life safety, security, and other operational resources to support continuity, efficiency, compliance, and a safe environment.
• Build and retain an effective leadership team and workforce through staff strategy, selection, onboarding, development, succession planning, recognition, coaching, performance management, and consistent accountability in partnership with Human Resources.
• Ensure staffing levels, schedules, competencies, training, supervision, and delegated authority are appropriate for resident needs, services provided, regulatory requirements, the community assessment, and budgeted resources.
• Create an environment of psychological safety, teamwork, direct and respectful communication, inclusion, ethical conduct, and shared ownership in which employees understand expectations and feel responsible for outcomes.
• Accountable for the community’s financial performance by monitoring and managing operations within the operating and capital budgets established by Home Office Finance and the CFO.
• Track revenue, census, labor, agency use, overtime, purchasing, accounts receivable, expenses, and budget variances in partnership with Finance, and implement timely corrective…