Director, Operations Management, Management

Requisition
1077
-Posted
10/13/2026

- Marine & Planning

- Product and Network

- USA - Richmond More (4)

This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Responsible for leading and overseeing container port operations for ONE across all North American ports, including strategic planning, operational execution, supplier management, performance evaluation, and service quality. This role requires a strong leader with extensive experience in maritime and intermodal operations, a deep understanding of the complexities of different port environments, and the ability to manage and coordinate teams across geographically diverse locations.

This role will oversee a team of regional and local Port Operations Managers stationed at key ports across the US and Canada, as well as a centralized port operations support staff.

• National Strategy Development:
  Develop and implement a comprehensive national port operations strategy that aligns with ONE's overall business objectives and optimizes efficiency, cost-effectiveness, and service quality across all North American ports.
• Operational Excellence:
  Oversee day-to-day port operations on both the East and West Coasts, ensuring smooth execution of vessel operations, cargo handling, intermodal connections, and terminal activities. Proactively identify and address operational bottlenecks and challenges.
• Stakeholder
  
  Collaboration:
  
  Foster strong collaborative relationships with internal stakeholders (sales, customer service, logistics) and external partners (port authorities, industry associations, government agencies) to ensure alignment and effective communication.
• Financial Management:
  Oversee budget planning and cost control for national port operations. Identify cost-saving opportunities and implement strategies to optimize resource utilization.
• Supplier Relationship Management:
  Build and maintain strong relationships with key port area suppliers, including terminal operators, stevedores, trucking companies, chassis providers, tug operators, husbandry agents, and railroads. Manage performance and ensure service level agreements are met.
• Performance Monitoring and Improvement:
  Establish key performance indicators (KPIs) to track operational efficiency, cost control, and service quality across all ports. Analyze data, identify areas for improvement, and implement corrective actions to enhance overall performance.
• Crisis Management:
  Develop and implement contingency plans to address potential disruptions, such as labor disputes, port congestion, or natural disasters. Lead crisis response efforts and minimize impact on operations and customer service.
• Team Leadership and Development:
  Lead and mentor a team of regional port operations managers, providing guidance, coaching, and development opportunities. Foster a culture of high performance, accountability, and continuous improvement.
• Regulatory Compliance:
  Ensure compliance with all relevant federal, state, and local regulations related to port operations, safety, and environmental protection.
• Travel:
  This role requires travel to meet with internal stakeholders, their staff, vendors, and industry partners at various locations across North America.

• Strategic Thinking and Execution:
  Proven ability to develop and implement comprehensive operational strategies that align with business goals.
• Leadership and
  
  Collaboration:
  
  Strong leadership skills with the ability to motivate and manage teams across multiple locations. Excellent communication and interpersonal skills to foster collaboration with diverse stakeholders.
• Operational Expertise:
  Deep understanding of maritime and intermodal operations, including vessel operations, cargo handling, terminal management, and intermodal transportation.
• Analytical and Problem-Solving
  
  Skills:
  
  Ability to analyze data, identify trends, and solve complex operational challenges.
• Adaptability and Resilience:
  Ability to adapt to changing market conditions, industry trends, and operational challenges.
• Communication and Presentation
  
  Skills:
  
  Excellent written and verbal communication skills, including the ability to present complex information clearly and concisely to various audiences.

• Ability to manage change and changing priorities.
• Acts with commercial mindedness
• Applies logical methods utilizing analytical skills and…