Manager, Advanced Technology Hub & Epic Operations

The Manager, Advanced Technology Hub & Epic Operations plays a key role in bridging technology and operations to drive innovation and efficiency in revenue cycle processes. This role provides strategic oversight and management of a team of Revenue Cycle Optimization Analysts focused on workflow automation, AI-enabled tools, and technical integration efforts that support enterprise goals, while also serving as the Product Owner (PO) to guide priorities and ensure delivery of high-value solutions.

The manager partners with revenue cycle operations, informatics, and IT leaders to ensure alignment of work, timely execution of priorities, and effective resource coordination. This is a hands-on leadership role suited for someone who thrives in a fast-paced, collaborative environment and is passionate about improving healthcare through thoughtful, tech-driven solutions. This position is a hybrid work model with a combination of onsite and remote work.
** Responsibilities and Essential Job Functions
*** Lead and mentor a team of informatics analysts focused on solution delivery and continuous improvement within revenue cycle operations.
* Support team development through coaching, clear expectations, and consistent communication.
* Foster a high-performance culture through regular feedback, accountability, and continuous learning.
* Manage strategic and large-scale project work assignments, team capacity, and prioritization based on operational needs and system goals in conjunction with the Supervisor.
* Collaborate closely with peers across IT, operations, and informatics to align Revenue Cycle Technology initiatives with organizational priorities and ensure seamless communication and execution.
* Ensure the right work is being done at the right time by coordinating cross-functional feedback, technical feasibility, and business readiness.
* Support the Director in aligning project priorities with strategic objectives and performance improvement initiatives.
* Oversee the optimization, integration, and ongoing support of the Epic EHR and connected third-party systems to ensure seamless, efficient, and compliant revenue cycle operations.
* Guide design and optimization of technical workflows with a focus on automation, system integration, and user efficiency.
* Participate in initiatives related to mergers, acquisitions, and health system alignment, ensuring consistent and scalable solutions.
* Contribute to solution strategy and design for new tools and enhancements, especially in the AI and automation space.
* Serve as Product Owner for the agile informatics team, maintaining backlogs, clarifying requirements, and supporting sprint planning activities.
* Ensure deliverables align with stakeholder needs, system capabilities, and institutional timelines.
* Monitor industry trends to inform continuous improvement and emerging technology use cases.
* Partners with data analytics and quality resources in the development of data capture, data management and analysis to support UKHS Revenue Cycle Services strategic initiatives and aligning those with EHR design, use and adoption.
* Manages human resource functions such as interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains personnel files, including documentation of appropriate staff orientation, competency, training, discipline and performance reviews. Oversees department timekeeping and payroll. Collaborates with HR concerning employee issues and performance. Conducts employee coaching, counselling, disciplinary actions and annual appraisals. Monitors staff adherence to hospital and departmental policies and procedures.
* Develops and recommends policies and procedures that will increase efficiencies in coordination with all departmental areas and external departments. Ensures that established policies and procedures are adhered to. Meets regularly with staff to discuss progress of work, resolve problems, and ensure standards for quality and quantity of work are met.
* Partner with operational leadership, the HITS team, Clinical Optimization Team, Clinical Informatics and other Informatic teams from across UKHS to plan, coordinate, and facilitate patient-centric technology initiatives as they relate to revenue cycle services.
* Works with Director, Advanced Technology Hub and HITS leadership to align future development, enhancements, and new products to continually advance capabilities in line with the UKHS…