Operations Manager

The Operations Manager provides technical and operational infrastructure including office management and multiple office operations for all six chapters in Texas (Region
7). This key role is responsible for high-level administrative support, and volunteer management/ onboarding primarily for the Dallas & Northeast Texas Chapter.

Do you enjoy being a lead team member for office operations and providing support to the Executive Director? Then this role may be for you!

You will leverage your experience as a skilled operations/administrative professional to work collaboratively and provide exceptional support to both internal staff and external stakeholders.

This position is based in Dallas, TX and reports to the Region Vice President/Executive Director.

• Oversees front desk operations and real estate transitions to include: maintenance, mail, shipping, ordering supplies, equipment, IT, and invoices. Manage relationships with vendors, service providers, and the landlord, ensuring that all items are invoiced and paid timely.
• Answers phones and assist with walk-in constituents.
• Prepares weekly donor letters and schedules outreach meetings or calls to various supporters on behalf of the Executive Director and Development lead.
• Assists with new employee and Board onboarding.
• Works with the Development leads for each chapter to code deposits for Region
  7. Processes mail and makes deposits for the Dallas & Northeast Texas Chapter.
• Leads contract management for office copiers, postal machines, leased equipment, repair/maintenance, internet providers, payment of vendors, consultants and independent contractors.
• Facilities - Office and maintenance budget, vendor management, repair of office space, safety and security of all offices, and security of alarm system calls.
• Reviews and improves processes and increases operational efficiencies.
• Plans and hosts chapter-wide events and retreats.
• Assists with the annual budgeting process.
• Provides administrative support to Region Vice President and Chapter Executive Directors.
• Communicates directly, and on behalf of the Region Vice President and leadership with board members, donors, staff, and others, on matters of significance as assigned.
• Provides essential support for achieving the goals of the strategic plan for the chapter.
• Manages an extremely active calendar of appointments, travel arrangements, expense reports, chapter and community meeting planning and logistics.
• Handles and maintains confidential documents and correspondence.
• Arranges conference calls and prepares meeting presentations including agendas, compiles documents and presentations and at times catering. Attends departmental and other meetings as necessary.
• Researches, prioritizes, and follows up on incoming issues and concerns, including those sensitive or confidential.
• Keeps Regional Vice President and executive staff well informed of upcoming commitments and responsibilities.
• Manages a variety of special projects, some of which may have an organizational impact.
• Prioritizes conflicting needs, handles matters expeditiously, and proactively to conclusion often with deadline pressures.
• Fiscal responsibility/Budget and Finance: works with the finance team, ensures timely invoice payments, accounts receivable of operations, manage budget, support of Work Day expense reporting.
• Region-wide logistical and Home Office coordination/support - coordinates regional meetings, IT, legal, HR.
• Emergency preparedness and compliance - ensures that procedures are current, lead annual compliance training evacuation and emergency preparedness.
• Operational policy improvement - improves, analyzes, and updates policies and procedures to enhance efficiency.
• Manages special projects as requested…