Remote Delivery Excellence Manager at Airbnb
Remote / Online - Candidates ideally in
Brampton, Ontario, C6S, Canada
Listed on 2026-10-17
Brampton, Ontario, C6S, Canada
Listing for:
airbnb, Inc.
Remote/Work from Home
position Listed on 2026-10-17
Job specializations:
-
Management
Operations Management, Change Management, Project & Program Management
Job Description & How to Apply Below
As a Delivery Excellence Manager, you will mentor a diverse team of Team Specialists located across Canada and EMEA. Your expertise will ensure efficient management of customer service operations, project initiatives, and data insights. Strong people management, AI tool fluency, and change management skills are essential as you transition the team to a more formalized regional structure.
Key Responsibilities:
• Manage and develop a high-performing team of specialists
• Oversee daily operations and scheduling for expert consults
• Drive performance insights to enhance team effectiveness
• Identify and implement process improvements and efficiencies
• Coach team members on structured project management
Requirements:
• 8+ years in customer service operations management
• Proven experience in change management
• Strong background in hospitality and premium support
• BA/BS degree required; MBA preferred
• Effective communication skills for various stakeholders
Lead a talented team to elevate service excellence across Airbnb’s global community.
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