Executive Director — Branch Launch

Happy to Help Caregiving Cincinnati, Ohio, United States

About Happy to Help Caregiving

Happy to Help Caregiving provides compassionate, non-medical in-home care that helps clients remain safe, comfortable, and independent in the place they know best: home. We support families through companionship, personal care, respite care, and veteran-focused services, always with an emphasis on dignity, respect, and dependable support. Our goal is to provide care that feels personal, professional, and responsive to each client’s unique needs, preferences, and daily routines.

At Happy to Help, we believe great care starts with strong operations behind the scenes. Our administrative and office teams are the backbone of everything we do — coordinating schedules, supporting caregivers, maintaining compliance, and ensuring every client and family receives a seamless, reliable experience. We value team members who take pride in the details, communicate with clarity and professionalism, and understand that the work they do every day directly impacts the quality of care our clients receive at home.

Happy to Help Caregiving is hiring a full-time Executive Director to launch and grow our Cincinnati, Ohio market. Build the local referral network, recruit and develop the initial care team, establish dependable operations, and take responsibility for branch growth, service quality, and financial performance.

This role requires an active local presence. During launch, you will combine visits throughout the market with administrative work from home until a branch office is selected. Candidates must live in or relocate to Cincinnati, Ohio.

Why this role

• Autonomy with real ownership:
  Run the business day‑to‑day and share directly in the branch’s profits.
• Action over bureaucracy:
  Field time with clients, caregivers, and referral partners, not an 8‑5 desk job.
• Clear path to impact:
  Your work translates immediately to new clients served, hours delivered, and jobs created.

What you'll do

• Build and execute a local marketing plan to position Happy to Help as the preferred in‑home care provider.
• Develop and manage referral relationships (hospitals, home health, hospice, senior living, rehab, physicians, community orgs).
• Track pipeline and close rates; convert inquiries to starts; grow billable hours.

• Recruit, hire, and onboard caregivers and office staff; ensure all shifts are filled and care plans are followed.
• Oversee scheduling and on‑call routing for client, caregiver, and partner needs; participate in a rotating on‑call schedule.
• Use home‑care scheduling/EVV and CRM tools to maintain accurate records and compliance.

• Conduct in‑home assessments and intakes; set expectations; monitor satisfaction and care outcomes.
• Resolve issues quickly and professionally; champion a culture of safety, dignity, and respect.
• Own branch P&L: forecast, manage budget, and drive to margin goals while maintaining quality.
• Ensure compliance with state non‑medical home‑care regulations, HIPAA, and company policies.
• Set the tone: hire for values, recognize performance, coach for growth, and maintain high morale and retention.

• Monthly revenue & billable hours growth
• Gross margin and on‑time payroll accuracy
• Caregiver recruitment, retention, and time‑to‑fill
• Client satisfaction/NPS and incident rate
• Referral partner activation and ongoing productivity

• Prefer building relationships in the field to sitting behind a desk.
• Are entrepreneurial, ambitious, and comfortable owning results.
• Make sound decisions under pressure and…