Assistant Branch Manager - Home Office Jackson

Description

Do you have management experience in a Credit Union setting? Are you enthusiastic, goal driven, flexible, reliable, and committed to excellent member service? Would you thrive in a sales environment where the focus is truly centered on meeting the needs of our members? Then we invite you to consider a career at American 1 Credit Union!

• Location:
  Home Office Branch in Jackson, MI
• Position:
  Full Time
• Salary:
  Competitive starting at $61,054 or more based on experience
• Benefits:
  Health, Dental, Vision, 401(k)
• All offers of employment are contingent upon background screen

The Assistant Branch Manager is responsible for supporting the Branch Manager in providing the best member experiences aligned with our mission within their designated branch. They assist with managing day‑to‑day operations in their branch, focusing on everyday core processes, lending, and product sales coaching and member growth. The Assistant Branch Manager is dedicated to working with the Branch Manager to create and sustain a culture filled with people who are Focused, Engaged, Trustworthy, Humbly Confident, and driven to Achieve.

The Assistant Branch Manager works collaboratively with the Branch Manager to ensure that our team is optimally engaged and fulfilled in their work and, as a result, the member experience is superior, and goals are achieved.

• Lead, Manage and Accountability
  :
  Committed to leading and managing in a way that creates an environment in which accountable employees thrive and non‑accountable people choose to leave. Assists the Branch Manager in evaluating the right people and the right seats. Acts as leader in the branch manager's absence.
• Team
  
  Collaboration:
  
  Collaborate with the Branch Manager in all discussions relevant to the American 1 culture, branch operation processes, and overall member experience. Assist the Branch Manager in executing strategy for the credit union’s short—and long-term goals and objectives and communicate such goals and objectives to their team.
• Focus on Purpose/Mission: Focused on the credit union's purpose and mission statement of creating financial wellness in our community through everyday banking.
• Accountability Measurement and
  
  Coaching:
  
  Monitors accountability to sales program and completes regular observations of branch team. Monitors branch benchmark goals for membership, lending, and product growth, coaches for success, and reports to the Branch Manager.
• Employee Recruitment and Retention: Assists the Branch Manager in ensuring that the branch is staffed with team members who are engaged and fulfilled in their work, properly trained, and receive regular feedback on performance.
• Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
• Branch Expense Control: Assists the Branch Manager with oversight into branch expenses through appropriate staffing and minimal turnover, member fee refunds, operational expenses, branch closings, and more. Oversees branch scheduling to ensure appropriate coverage at peak times.
• Core Process, Policy, and Procedure Review and Recommendations: Responsible for following and coaching all core processes, policies, and procedures. Assures team is following all processes, policies, and procedures, including policies and procedures for customer identification and all BSA requirements
• Community Advocate: Serves as a credit union representative and is actively visible in the community in which the branch is located. Works with Community Partnerships to develop partnerships with local dealerships, companies, and schools.

• People Focused
  and Strong Communication
  :
  Empathetically seek understanding of what members and employees require and expect. Use available…