Vice President, MSO Operations & Provider Services
Pierre, Hughes County, South Dakota, 57501, USA
Listed on 2026-10-17
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Management
Operations Management, Corporate Strategy, Change Management, General Management -
Business
Operations Management, Corporate Strategy, Change Management
The Vice President, MSO Operations & Provider Services serves as the enterprise operations leader for Center Well's Management Services Organization (MSO) and affiliated Independent Practice Association (IPA) business. This leader is accountable for operational performance, provider services, practice transformation, implementation excellence, and scalable execution across affiliated provider networks.
Operating as a member of the MSO/IPA leadership triad, the Vice President partners closely with the Chief Medical Officer and Growth/Contracting leadership to translate strategic priorities into consistent operational results. The role serves as the primary owner of the operating model that enables provider engagement, program deployment, performance improvement, onboarding, and practice support across multiple markets.
The MSO/IPA business is led through a collaborative leadership model:
- Clinical Leadership defines the clinical strategy, care models, and value-based care clinical outcomes.
- Growth, Strategy & Contracting Leadership drives strategy, network expansion, payer strategy, and commercial performance.
- Operations & Provider Services Leadership ensures operational execution, provider adoption, scalability, and performance sustainability.
Together, the leadership triad shares accountability for business performance, provider success, and enterprise value creation.
The Vice President is responsible for ensuring that approved clinical, growth, and value-based care initiatives are effectively implemented, adopted, measured, and sustained within affiliated practices. This leader drives operational excellence, provider experience, service delivery consistency, and organizational scalability while helping integrate business, clinical, and financial objectives into a unified operating model.
Working closely with leaders across Clinical, Growth, Strategy, Finance, Technology, and Market Operations, the Vice President enables sustainable growth, operational efficiency, provider satisfaction, and enterprise value creation.
Key Responsibilities Enterprise Leadership & Strategy- Establish and execute the long-term vision, strategy, and operating model for the MSO and IPA business.
- Serve as the operations leader and accountable owner for business performance, provider performance, and organizational growth.
- Lead enterprise initiatives that advance value-based care, affordability, provider competitiveness, and market expansion.
- Represent the organization with executive leaders, physician groups, provider organizations, and strategic partners.
- Own the IPA P&L and maintain accountability for revenue growth, profitability, medical cost performance, and operating results.
- Develop business plans, budgets, forecasts, and investment strategies that drive long-term value creation.
- Monitor key business, financial, provider, and operational metrics and implement strategies to improve performance.
- Identify and execute opportunities to enhance growth, scale operations, and improve network economics.
- Lead the national strategy for provider engagement and MSO service delivery.
- Oversee provider onboarding, practice transformation, operational consulting, performance improvement, and provider support functions.
- Ensure a consistent and scalable provider experience across all markets and practice segments.
- Drive provider retention, engagement, and satisfaction while improving quality, affordability, and value-based care performance.
- Partner with Product, Technology, and Analytics teams to develop scalable provider-facing solutions and operational capabilities.
- Leverage analytics, automation, and digital solutions to improve provider performance, operational efficiency, and business outcomes.
- Ensure technology investments align with strategic priorities and deliver measurable value.
- Lead a large, matrixed organization through directors and individual contributors.
- Build organizational capability through talent development, succession planning, leadership coaching, and workforce planning.
- Foster a culture of accountability, innovation, collaboration, and continuous improvement.
- P&L performance
- Revenue and quality performance targets
- Consistency and efficiency of service delivery
- Practice retention and network…
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