VodafoneThree - Team Leader

Location:

Homebased Salary:
Excellent basic salary plus bonus and Vodafone benefits

Working hours:

Full time 37.5 hours per week – Monday to Friday between 8 AM to 6 PMHomebased

Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why Vodafone Three Join  us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With 11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting  part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).What

you’ll doThe role provides visible day-to-day leadership, ensuring colleagues understand expectations, receive regular coaching and support, and are empowered to take ownership of customer outcomes. The Team Leader is accountable for creating an inclusive, high-performing environment while balancing customer experience, colleague development, quality and operational performance.

Full line management of up to 12 direct OSA reports

Providing people with proactive business direction with day-to-day tactical guidance as required

Promote the Onsite vision and coach the Vodafone behavioural drivers across the team.

Responsible for the personal development of people within your business area - including training relevant to the VF customer service role and direct customer needs/expectations for value add in the Onsite space.

Establish basic measurement which creates visibility of individual and team performance, and which promotes best practice across all teams.

To manage underperformance and mis-conduct including absence, efficiently and effectively with use of triggers and audit trail / appropriate HR/ Ops manager input to ensure all parties happy with level of progression in each case Provide basic monthly management report to Ops Manager on time and to acceptable…