Head of Provider IVR & Conversational Automation; Remote
Providence, Providence County, Rhode Island, 02912, USA
Listed on 2026-10-17
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Management
AI Business & Operations, IT Project Manager -
IT/Tech
AI Business & Operations, IT Project Manager
Humana Inc. is seeking a Director, Provider IVR and Conversational Automation to lead strategy, optimization and modernization of provider self-service across support channels.
You will enhance provider self-service experiences, improve contact center efficiency and increase authentication and containment rates, reporting to the AVP of Product Management. You will oversee a team of five and partner with Operations, IT, CRM, and vendors to drive performance and satisfaction metrics in a
This role, Head of Provider IVR & Conversational Automation (Remote) at Humana Inc, could be your next opportunity.
Full responsibilities and requirements are described in the listing above.
Learn more about the Head of Provider IVR & Conversational Automation (Remote) role in the description above.
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