Director, Content & Publishing Operations

This role is based in our 240 Blackfriars London office.

About the Role

Are you ready to lead a dynamic high-performing team that drives excellence in content creation delivery and strategy As the Director of Content & Publishing Operations you will take ownership of our global content operations and lead our centralized team of content production professionals across editing design translation platform usability and multimedia. This pivotal leadership role is responsible for producing and publishing research content while driving the continual evolution of tools capabilities systems and processes that power our organizations strategic vision.

Youll set a comprehensive 3-year strategic plan underpinned by clearly defined goals and budgets aligned with business priorities and customer demands while fostering a positive engaged culture across globally distributed teams.

Key Responsibilities

• Strategic Leadership:
  Set strategic direction operating objectives and performance standards for the global function; develop long-term workforce planning succession strategies and capability development initiatives
• Operational Excellence:
  Define and evolve the strategic operating model and organizational design ensuring structures workflows governance systems and resource allocation align with business priorities and growth requirements
• Risk Management:
  Own operational risk management by proactively identifying capacity delivery process technology and organizational risks; implement mitigation strategies to ensure business continuity
• Continuous Improvement:
  Oversee operational transformation initiatives that drive improvements across processes systems and ways of working to enhance quality efficiency and scalability
• Strategic Partnership:
  Partner with senior stakeholders across Research Consulting Technology Finance and Operations to influence priorities investment decisions and organizational change initiatives
• Performance Management:
  Establish operational governance performance frameworks KPIs and reporting mechanisms that drive accountability transparency and informed decision-making
• Team Leadership:
  Provide inspirational leadership to managers and team leads fostering a high-performance culture focused on engagement development and operational excellence
• Project Delivery:
  Support on-time delivery of high-quality differentiated research projects both syndicated and consultingthat exceed client expectations

What Youll Deliver

• Strategic review and optimization of content workflow processes and documentation
• Technology-first strategic plans to unlock scalability and growth capabilities
• Organization design evolution aligned with anticipated business needs
• Team leadership decisions aligned with budget and strategic plans
• Optimized resource allocation for maximum efficiency and margin
• Annual budget development and delivery for the function

Qualifications :

What Were Looking For

• Strategic Leadership:
  Proven ability to operate at both strategic and operational levels with a track record in evolving and overseeing content production processes
• Technical Expertise:
  Experience with modern content management systems analytics tools and AI solutions; understanding of how technology transforms operations
• Project Management:
  Demonstrated ability to manage multiple complex initiatives simultaneously
• Stakeholder Management:
  Strong experience navigating matrix organizations building consensus across diverse teams and interacting confidently with senior stakeholders
• Industry Knowledge:
  Previous exposure to research content ICT industry intelligence or research processes and methodologies
• Operational Excellence:
  In-depth knowledge of business processes that deliver content efficiently and cost-effectively at high quality
• Communication Skills:
  Excellent presentation written and verbal communication abilities with executive presence and attention to detail
• Vendor Management:
  Experience with vendor governance and strong negotiation skills; solid quantitative analysis capabilities

Additional Information :

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

Tech Target Inc. doing business as Informa Tech Target including its subsidiaries is an equal opportunity employer and complies with all…