Retail Regional Manager - Southwestern Ohio​/Indianapolis

Job Description
- Retail Regional Manager
- Southwestern Ohio / Indianapolis (260828)

Retail Regional Manager
- Southwestern Ohio / Indianapolis ( 260828 )

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it. All official communication from Consumer Cellular will come from a  email address or through our verified texting platform, which will only be used to schedule interviews.

We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacq

The Retail Regional Manager role requires meeting and exceeding field expectations with overall region responsibility for store effectiveness and customer satisfaction. In order to do their jobs effectively, the Regional Manager must have excellent customer service skills, ability to identify, hire, train and manage talent and the ability to lead and develop others. Regional Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail team.

The Retail Regional Manager will oversee 8-12 CCI Retail Store locations and will be the direct supervisor for all CCI Retail Store Managers within their assigned Region.

• Manages all aspects of in-store execution within assigned market, including but not limited to: staffing of retail locations, retail shift scheduling and hours completion, active customer engagement, sales, merchandising, and inventory management.
• Establishes and maintains critical relationships with field and home office leadership.
• Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives.
• Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching.
• Ensures employee satisfaction through progressive employee engagement.
• Interviews and hires high quality full and part time Store Managers, Assistant Store Managers and Sales Associates.
• Manages attrition through key performance indicators.
• Manages performance in market to achieve all sales and customer service objectives.

• Works collaboratively with field sales leadership to achieve all company objectives.
• Provides regular reports to senior leadership.
• Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times.
• Provides feedback on current store performance, derives plan of action for future progress, and ensures execution to that plan.
• Provides responsibility for distribution, tracking and retention of all team resources.
• Identifies trends and opportunities and utilizes for continuous sales and experience improvement.
• Responsible for all hiring, training, and performance management of store managers within market.
• Makes all hiring and termination decisions in collaboration with HR.
• Directly coaches and trains store management and sales representatives within market.
• Directly responsible for all retail operations within the assigned market.

• Bachelor’s Degree in Business preferred.
• 5-7 years training, sales, account management or related experience and 3+ years of retail management experience required.

• Multi-Unit Specialty Retail management experience required.
• Proven record as a leader and multi-unit manager.
• Excellent communication skills both…