Account Supervisor or Atlanta)

Location:Must currently reside in either San Diego or Atlanta metropolitan areas; relocation is not being considered for this role.

Mixte is a community-driven communications agency whose only goal is justice, health and freedom for all people. We partner with bold leaders who challenge the status quo and fight for justice. We’re a small, mighty, diverse and fully remote team that believes we can use our communications expertise to make a difference in our communities.

While this is a remote role, we are only hiring candidates currently
based in San Diego or Atlanta. We have regional teams located in this hub and want to expand our team with a senior level leader.

• Salary for the Account Supervisor is $94,000
• Mixte is committed to building teams where people of all identities and backgrounds are welcome, included and respected (see our employee survey results ). We encourage candidates to apply who are from Native American and Indigenous communities, communities of color and LGBTQIA+ communities, as well as folks who are from, or who have experience working, in social justice communities.
• We live by the Mixte Code, our service model rooted in emotional intelligence. We nurture our community while we practice cultural humility and cultivate diversity.

• You have high levels of emotional intelligence and love building long-term relationships.
• You have recently worked in an agency setting and want to work within an agency that doesn’t sacrifice its values to win clients.
• You call out injustice and fearlessly lead conversations about inequity with clients.
• You’re inspired by the idea of being part of a small team where everyone has the opportunity to collaborate and surface ideas without bureaucracy.
• Your experience working for other employers has allowed you to crystallize exactly what you’re looking for in your next career move.
• You’re excited by — and have experience in — a 100% remote working environment.
• You’re not afraid of giving or receiving direct feedback and challenging ideas — with a client, a colleague or a decision-maker.

As an Account Supervisor at Mixte, you will be the Principal’s eyes and ears on their clients and team. This role will report to a Principal while partnering and collaborating daily with other Directors, the Communication Manager and Strategists.

• Work closely and act as a strategic thought partner with the Principal on 3-5 client accounts, including drafting strategies and Momentum Models
• In addition to working closely with a Principal on key accounts, lead a portfolio of 3-5 client accounts and develop trusting, long-term relationships with clients who renew contracts year over year
• Ensure Mixte’s billing fits within the clients’ approved budgets
• Allocate appropriate team member tasks with assigned hours for each client Scope of Work and maintain each clients’ cumulatively staff hours under 5% of their respective budget
• Facilitate collaboration and identify creative solutions to bring a project to completion
• Prioritize which tasks across public relations, digital community building and strategic communications are most important based on their size, scope and timeliness while keeping long-term milestones in sight
• Determine which team member is best suited for which task and think ahead of project needs to ensure staff have the capacity to complete a project to the best of their ability
• Use your emotional intelligence to foresee and respond to client concerns before they materialize into something bigger
• Help develop solutions for necessary processes, noticeable trends, company-wide systems, and shared client and team needs

• Schedule, lead and document meetings with creative teams and…