Chief Executive Officer

Company: Hub Spot, Inc.
Location: Cambridge, MA / Remote (Flexible)
Reports To: Board of Directors

At Hub Spot, our mission is to help millions of organizations grow better. We pioneered the inbound methodology, and today, our leading CRM platform provides software, education, and community to help businesses attract, engage, and delight customers. We believe that company culture is our ultimate competitive advantage. We are guided by our Culture Code and our core values of HEART:
Humble, Empathetic, Adaptable, Remarkable, and Transparent. We are committed to building a diverse, inclusive company where our employees can do their best work from anywhere in the world.

The Chief Executive Officer (CEO) is the visionary leader of Hub Spot, responsible for guiding the company's global strategy, scaling its operations, and continuing its trajectory as the premier CRM platform for scaling companies. The CEO will balance aggressive global revenue growth and product innovation with an unwavering commitment to Hub Spot's renowned culture and customer-first philosophy. This leader will champion Product-Led Growth (PLG), drive our upmarket expansion, and empower our global ecosystem of partners, creators, and developers.

Strategic Vision & Ecosystem Growth

• Define and execute the long-term corporate strategy, expanding Hub Spot's footprint beyond marketing to encompass the entire front-office CRM ecosystem (Sales, Service, CMS, Operations, and Commerce).
• Drive continuous innovation in Artificial Intelligence (Hub Spot AI) and data integration to ensure the platform remains the most user-friendly and powerful tool for scaling businesses.
• Strengthen and expand the Hub Spot ecosystem, including our vast network of solutions partners, app developers, and the Hub Spot Academy community.

Go-to-Market (GTM) & Financial Performance

• Maintain ultimate accountability for company performance, driving Annual Recurring Revenue (ARR) growth, maximizing Net Revenue Retention (NRR), and ensuring sustainable profitability.
• Champion Hub Spot's dual Go-to-Market strategy: optimizing our frictionless, product-led growth (freemium) funnel while simultaneously scaling enterprise sales capabilities to move upmarket.
• Oversee capital allocation, strategic M&A, and investor relations, acting as the primary communicator of Hub Spot's financial health and strategic direction to Wall Street and shareholders.
• Act as the ultimate steward of the Hub Spot Culture Code, modeling our HEART values in every decision and interaction.
• Lead a distributed, global workforce (remote, hybrid, and in-office), ensuring high employee engagement, psychological safety, and belonging across all levels of the organization.
• Prioritize diversity, equity, inclusion, and ESG (Environmental, Social, and Governance) initiatives, ensuring Hub Spot grows in a way that positively impacts our communities and the planet.

Customer Obsession & Thought Leadership

• Serve as the chief advocate for the customer, ensuring that "solving for the customer" remains the central thesis of our product and business strategies.
• Represent Hub Spot on the global stage as a thought leader in inbound marketing, sales alignment, and the future of work (e.g., keynote speaking at INBOUND).

• Experience: 15+ years of executive leadership experience, with at least 5 years serving in a C-suite capacity (CEO, President, or CRO/COO) at a high-growth, publicly traded B2B SaaS company.
• Scale: Proven track record of managing a global software organization with revenues exceeding $2B+ and scaling teams of over 5,000+ employees.
• Education: Bachelor's degree in Business, Technology, or a related field.

• B2B SaaS & PLG Expertise: Deep operational understanding of the SaaS business model, Product-Led Growth funnels, and the specific dynamics of the SMB and mid-market segments.
• Empathetic Leadership: A highly transparent, ego-free leadership style that aligns perfectly with Hub Spot's "Humble" and "Empathetic" values.
• Exceptional Communicator: Elite storytelling and communication skills, capable of inspiring thousands of employees internally and captivating massive audiences of customers and partners externally.
• Adaptability: Proven ability to navigate macroeconomic shifts and technological disruptions (like generative AI) with agility and a forward-thinking mindset.