Service Manager- Housing

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Salary £68,621- £72,913 per annum (up to £76,727 for exceptional performance once in post)

Basis Full time

Job profile for Service Manager
- Housing Options

Lyndhurst 01/11/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary £68,621- £72,913 per annum (up to £76,727 for exceptional performance once in post) Contractual hours 37 Basis Full time Region South Job category/type Housing Date posted 13/10/2026 Attachments People .pdf Customer Strategy - Customer  Service Manager Housing Options Candidate  Local Government Reorganisation Information for Applicants.docx

Do you want a role that helps people through some of the most challenging moments in their lives, while leading a passionate team committed to making a real difference?

About you

You are an ambitious and inspiring housing professional who wants to lead a service that makes a tangible difference to people's lives every day.

You thrive in a fast-paced environment, balancing strategic thinking with operational leadership. Whether it's preventing homelessness, supporting vulnerable households, improving services, managing complex budgets, or leading high-performing teams, you are motivated by achieving positive outcomes for residents and communities.

You bring substantial experience in housing, a strong understanding of homelessness and housing legislation, and the ability to build effective partnerships across organisations. Most importantly, you are a leader who can motivate and develop others, drive innovation, and navigate complex challenges with confidence and compassion.

What’s in it for you?

As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:

• £68,621- £72,913 per annum (up to £76,727 for exceptional performance once in post)
• 28 days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service
• Hybrid working, with flexibility across our sites, and home working
• Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
• Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
• Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
• Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
• A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
• Access to learning and development opportunities to support your growth
• A supportive, inclusive culture, where everyone is welcomed and valued

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:

• Equality, Diversity & Inclusion (EDI) Group
• LGBTQ+ Network
• Women’s Network
• Early Careers Network
• Neurodiversity Network

About the role and the team

Our Housing Options Service plays a vital role in preventing homelessness, supporting households in housing need and helping residents access safe and sustainable accommodation. We are looking for an experienced and motivated leader to manage this important service and drive excellent outcomes for our communities.

As Housing Options Service Manager, you will lead a dedicated team of Housing Options and Allocations professionals responsible for delivering homelessness prevention,…