Business Director​/Managing Director

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

This individual is primarily responsible for leading/managing one large Phoenix based client while supporting the locally based Directors focusing on talent and service delivery. The BD will provide operational oversight to ensure smooth day-to-day performance while escalating matters of concern to the SVP or the responsible MD. This role requires a strategic leader who has the knowledge and experience to anticipate client needs, understand the market environment, and identify new business opportunities.

Senior-level client engagement and consultative skills are a prerequisite for success, as is working closely with Operations to ensure effective service delivery and talent development.

Base Salary: $160,000 - $170,000 (non-negotiable budgeted)

Location: Phoenix, AZ

Group:

Reports To: Sr. VP of AMS Legal Services

Travel: Approximately 10% (primarily between Phoenix and New York)

Shift

Schedule:

Monday - Friday, 830AM - 530PM / 4 days a week onsite for the first 4-6 months then 3 days onsite per week

NOTE: requires meeting with 2nd and 3rd shift team members a couple of times a year

• Business Director will have four (4) direct reports.
• Two (2) Account Directors,
• One (1) General Manager and
• One (1) Account Manager

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Work is performed in a professional work environment and/or work from home setting.
• Business casual and/or professional attire required

• Internal:
  This position works closely with SVP, Managing Directors, Account Director
• External:
  This position works closely with operational client contacts and vendors.

• * Manage one large client account with team members in two Service Delivery Centers with revenues that exceed $8M annually
• Provides guidance and support to Account Directors and General Manager regarding talent development, service delivery and client satisfaction
• * People Leadership – lead, develop and empower highly functioning client teams
  • * Provide oversight and support for the selection, induction, development, retention, motivation and performance of direct and indirect reports
  • * Provide training and development opportunities and serve in mentoring role for direct reports and ensure managers provide similar support for supervisors, workflow coordinators and associates on their teams
  • * Manage operations staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
  • Foster a data driven culture of collaboration and accountability while promoting a safe and enjoyable work environment

Ensure accounts meet and or exceed client expectations

Maintain appropriate communications channels with the clients, the field and offsite leadership

• Partner with functional teams to implement policies, internal controls, and reporting
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
• Highlight operational, compliance and financial…