Manager, Program Management Office

Requisition # 175126

Job Category:
Customer Support / Operations

Job Level: Manager/Principal

Business Unit:
Customer & Corporate Affairs

Work Type:

Job Location:

Oakland

PG&E's Business Energy Solutions (BES) organization manages relationships with large, medium, and small business customers. BES delivers PG&E programs and services, supports energy savings and growth objectives, and resolves complex gas and electric service issues on behalf of customers. BES serves as an internal customer advocate and drives continuous improvement to deliver exceptional customer experiences. The organization is committed to building a world-class business customer service and strategic engagement organization that creates shared value.

The Manager, Program Management Office (PMO) provides strategic, operational, and organizational leadership for the Business Energy Solutions organization. Reporting directly to the Director of Business Energy Solutions, this role leads the PMO function that enables organizational effectiveness across a 120+ person organization through strategy execution, performance management, business planning, analytics, governance, training, continuous improvement, and operational excellence.

This leader is responsible for defining and executing the long-term vision for the PMO, ensuring alignment with enterprise priorities while building the systems, processes, data capabilities, and organizational infrastructure necessary to support a high-performing, customer-focused organization. The role leads a team of 5-8 Program Managers and Analysts who support BES sectors, segments, leadership, and enterprise initiatives.

The successful candidate combines strategic thinking with execution excellence, demonstrating the ability to influence senior leadership, drive transformational change, manage complex cross-functional initiatives, and develop high-performing teams. This individual serves as a trusted advisor to BES leadership and regularly interfaces with executives, regulatory stakeholders, and strategic customers.

This position is hybrid, working from your remote office and your assigned work location based on business needs or company requirements. The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader.

PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint. The final decision will be made on a case-by-case basis related to the factors above.

This job is also eligible to participate in PG&E's discretionary incentive compensation programs.

Bay Area Min: $140,000

Bay Area Mid: $189,000

Bay Area Max: $238,000

• Develop and maintain the multi-year strategic roadmap for the Business Energy Solutions organization.
• Partner with BES leadership to establish annual business objectives, priorities, operating plans, and performance goals.
• Translate enterprise and customer strategies into actionable programs, initiatives, and measurable outcomes.
• Lead strategic planning processes that align organizational resources, investments, and capabilities with future business needs.
• Advise leadership on emerging risks, opportunities, trends, and organizational priorities.
• Facilitate long-range workforce planning, capability development, and organizational maturity initiatives.

• Establish and lead a best-in-class Program Management Office supporting organization-wide initiatives and priorities.
• Oversee the PMO portfolio, ensuring successful delivery of strategic programs, customer initiatives, operational improvements, and transformational efforts.
• Create governance frameworks, operating rhythms, and accountability mechanisms that drive execution.
• Ensure alignment across sectors, segments, and support functions to achieve organizational objectives.
• Monitor program performance, remove barriers, and proactively manage dependencies and risks.
• Lead complex cross-functional initiatives with significant operational, customer, financial, and regulatory impacts.

• Lead organizational data strategy,…