Remote Leader, Customer Recovery & Retention
Cloudbeds, a global hospitality software company, is seeking a Manager, Customer Recovery to lead a team of Recovery Coaches responsible for retaining mid-market and SMB customers. You will drive AI-powered recovery motions, coordinate across Product, Engineering, Support, and Sales, and escalate issues to restore customer trust.
The role demands 5+ years in Customer Success or post-sales roles, plus proven people leadership and a track record of reducing churn in SaaS enterprises.
The Remote Leader, Customer Recovery & Retention role at Cloudbeds is now open for applications in Vancouver, Metro Vancouver Regional District, Canada.
We are looking to fill the Remote Leader, Customer Recovery & Retention position at Cloudbeds in Vancouver, Metro Vancouver Regional District, Canada.
Join us at Cloudbeds as our next Remote Leader, Customer Recovery & Retention in Vancouver, Metro Vancouver Regional District, Canada.
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