Disability Claims Associate Manager - Remote

Lead the LTD Claims team at Manulife as an Associate Manager, driving operational excellence in a remote setting. Enhance customer service through effective team leadership and strategic improvement initiatives.

Manulife is seeking an Associate Manager to oversee the disability claims team, ensuring high-performance standards and engagement. With 2-3 years of supervisory experience, you will mentor staff while implementing disability management practices. Your expertise in group disability adjudication and case management will guide complex claims, fostering strong customer relationships.

Key Responsibilities:

• Lead, mentor, and develop disability claims staff

• Monitor workflow, manage performance, and hire talent

• Ensure effective utilization of disability management practices

• Provide technical guidance on complex claims issues

• Develop customer relationships with key accounts

Requirements:

• Minimum 2-3 years of supervisory experience

• Strong knowledge of Group Disability and case management

• Familiarity with medical terminology

• Capability in technical training for staff

• Bilingualism is an asset, especially in Québec

Enhance your leadership skills while fostering a high-quality claims management team at Manulife.