Practice Manager - Implementation Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values:
Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Join Veeva as we modernize CRM customers by building the industry cloud for Life Sciences. Vault CRM is bringing next-generation technology that provides customers with a fast path to AI. Our CRM product helps leverage AI to work smarter and faster, increase productivity, streamline processes, and facilitate critical HCP relationships. We are looking for consultants who want to bring the newest technology to the Life Sciences industry.

Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a practice manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes:

• Ensuring customer and employee success
• Leading through hands-on and strategic initiatives
• Cultivating a positive and productive environment
• Driving new practices to support implementation excellence
• Use AI innovatively to support engagement delivery
• Partnering with global and cross-functional teams to provide the best outcomes

Are you ready to leverage your leadership to bring innovation to clinical trials?

This is a remote, US-based, position with required travel.

• Lead a Professional Services team that delivers Vault CRM across North America
• Responsible for hiring, performance management, and mentorship
• Provide executive oversight of internal initiatives and project sponsorship
• Cultivate trusted relationships with customers
• Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success

• 5+ years of software implementation experience at a software vendor or consulting firm
• 2+ years in people management
• Has grown and led a professional services team; experience managing utilization and business metrics
• Operational excellence in leading Services including utilization and resource management
• Comfortable working, willingness to do an implementation
• Ability to travel up to 25% of the time

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range…