Implementation Manager

$125000 - $140000 per year | New York, NY | Hybrid | Permanent

We're a healthcare technology company helping oncology and ambulatory practices implement electronic health record solutions. We're seeking a hands-on leader who combines implementation expertise with a thoughtful, people-first approach to managing a team and supporting clients.

• Lead a team of approximately six implementation professionals, with room to build on your existing management experience.
• Balance people leadership with meaningful involvement in client relationships and implementation delivery.
• Work across oncology and ambulatory implementations, bringing consistency and collaboration to both.
• Help shape team development, implementation processes, and the client experience.
• Premium health, dental, and vision insurance. Generous PTO, hybrid flexibility with 2 days a week work from home. Approximately 30% travel, mostly local.

This role is approximately 50% people management and 50% client and implementation oversight. You'll coach the team, guide project execution, and help clients navigate implementation with clear communication and practical problem-solving.

• Lead, coach, and develop a team of approximately six implementation professionals.
• Oversee implementation projects across oncology and ambulatory practices, supporting timelines, accountability, and client communication.
• Balance team workloads and help resolve competing priorities, project risks, and escalations.
• Partner with clients and internal stakeholders to address challenges and keep implementations moving forward.
• Establish clear expectations while creating an environment where team members feel supported and accountable.
• Identify opportunities to improve implementation processes and strengthen delivery.

• Approximately 5-7 years of implementation experience, including relevant EMR or healthcare technology experience.
• At least 3 years of people management experience; leaders who have managed teams of three or more and are ready for a larger team are encouraged to apply.
• Strong project oversight, client communication, and problem-solving skills.
• A collaborative leadership style, with the emotional intelligence to coach effectively and navigate sensitive client situations.
• Availability for a hybrid schedule in New York, with 3 in-office days preferred.
• Willingness to travel approximately 30-40%, primarily locally, with potential international travel; individual trips are expected to last no longer than one week.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories.

It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.