FM Operations Supervisor, 2nd Shift, Remote

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Full Time Management DENVER, NC, US

6 days ago Requisition

Salary Range: $70,000.00 To $85,000.00 Annually

FACILITIES MAINTENANCE OPERATIONS SUPERVISOR, 2nd SHIFT, REMOTE

Department:Operations

Location:Remote from Texas

Direct Report:Operations Manager

Pay Status:Exempt

Direct Staff:Yes

Revision Date:10.2026

SUMMARY DESCRIPTION

The Second Shift Operations Supervisor is responsible for supervising the day-to-day execution of facilities maintenance work across assigned clients and work-order portfolios. This role provides direct line management to assigned operations personnel and ensures work is prioritized, staffed, documented, and completed safely, on time, within approved scope and cost parameters, and in accordance with client service-level agreements and company standards.

Reporting to the Operations Manager, the Operations Supervisor translates operating priorities into daily team execution, monitors workload and performance, coaches employees, resolves routine service and workflow issues, and escalates material client, financial, staffing, or operational risks as appropriate. The position serves as a hands-on leader who reinforces accountability, consistency, responsiveness, and continuous improvement across the operations team.

PRIMARY RESPONSIBILITIES

Team Supervision & Performance Management

• Supervise, coach, and develop assigned Project Managers, Project Coordinators, Project Assistants, and other operations staff.
• Set clear daily and weekly expectations, assign work, monitor performance, and hold team members accountable for productivity, quality, responsiveness, documentation, and customer service standards.
• Conduct regular one-on-one coaching, provide timely performance feedback, support performance reviews, and identify training or development needs in partnership with the Operations Manager.
• Monitor attendance, schedules, workload, and coverage; coordinate staffing adjustments to support production targets, urgent requests, and after-hours service needs.
• Promote a culture of ownership, collaboration, safety, urgency, and continuous improvement.

Service Delivery & Work Order Execution

• Provide daily oversight of reactive, emergency, recurring, and planned facilities maintenance work orders for assigned multi-site clients.
• Prioritize work and monitor progress from intake and scope validation through quote, approval, dispatch, completion, closeout, and billing readiness.
• Ensure scopes, estimates, schedules, client requirements, technician notes, photos, and closeout documentation are accurate, complete, and timely.
• Track service-level commitments, aging, backlog, and work-order exceptions; intervene when work is at risk of delay, cost overrun, repeat service, or customer dissatisfaction.
• Review routine estimates, vendor pricing, change requests, and work performed against approved scope, client requirements, and not-to-exceed limits; escalated exceptions requiring higher-level approval.

Client, Affiliate & Cross-Functional Coordination

• Serve as a first-line operations escalation point for routine client service concerns, work-order issues, and internal workflow barriers; coordinate timely resolution and follow-through.
• Communicate clearly with clients regarding scope, schedule, status, cost considerations, and resolution of service issues within assigned authority.
• Coordinate with affiliates and vendors to support qualified trade coverage, timely response, accurate documentation, and service quality.
• Partner with Client Success, Affiliate Management, Sourcing, Estimating, Finance, Sales, and other…