Quality Assurance Manager

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Benefits and Medical Eligibility (DBME) Office of Program Evaluation (OPE) 8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $28.8750 Hourly / ($60,060.00 Annually)

Grade: 20

Closing Date:
October 17, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

Come join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Quality Assurance Manager for OPE. This position is under general direction from the Social Service Administrator III, supervises, coaches, counsels, mentors, directs, trains, and completes performance evaluations and disciplinary actions for the Benefits and Eligibility Specialist (BES) Advanced staff in the Office of Program Evaluation (OPE).

Directly responsible for the accuracy, thoroughness, and timeliness of work assignments of BES Advanced staff to validate compliance with agency requirements, and to ensure the intent of federal and state laws relevant to the Supplemental Nutrition Assistance Program (SNAP) are met. Information exchange and collaborative partnerships through excellent customer service with internal and external stakeholders. Facilitate and participate in various agency work group sessions, representing the OPE and focusing on the intent of the vision and mission of DES and the OPE;

provide recommendations to management for streamlining internal and external policy and procedures; attend and actively participate in maintaining a close partnership with the United States Department of Agriculture (USDA) Food and Nutrition Administration (FNA) and the Family Assistance Administration (FAA) by means of meetings and conferences.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and responsibilities include but are not limited to:

• Plan, organize, and supervisor the activities of a Quality Control Unit engaged in the evaluation, investigation, analysis, determination, and assurance of the quality of work in the Nutrition Assistance (NA) program regarding the accuracy of eligibility, payment, and issuance.
• Evaluate the quality of work through a case read process and monthly conferences, prepare evaluations, determine training needs, develop, prepare training materials, coordinate, and present training, when necessary, implement corrective action plans as needed, conduct error analysis through the QC Peer Review process.
• Pr…