Project Manager, Client Relationship Management

We’re looking for a Project Manager who’s great with people, obsessed with organization, and genuinely wants to do good work for good organizations. If that sounds like you - even if your résumé doesn’t tick every box, you should apply. We care about who you are, not just what you’ve done.

This is a full-time remote position. We have an office in Baltimore, so if you’re local, awesome, but not required. Sorry, no contractors or international applicants.

You’ll be leading website projects that are big, complex, and packed with moving parts — and people. You’ll be the calm in the chaos, the person everyone trusts to keep things on track, and the connector between clients and our internal team of strategists, designers and developers.

• Leading your team through website builds from kickoff to launch
• Managing scope, schedules, budgets, and client relationships
• Supporting ongoing projects and client requests
• Communicating clearly (and often) with your team and clients
• Using tools like Basecamp, Google Workspace, Forecast, Zendesk, and Notion to keep everything humming
• Reporting on account health to the leadership team

• Love design, tech, and smart digital experiences
• Get a kick out of organization and collaboration
• Like working in a smaller agency where your voice matters
• Have a great sense of humor and a positive attitude
• Are a strong communicator - written and verbal
• Know how to juggle multiple projects without dropping the ball
• Take responsibility seriously, but not yourself
• Are a self starter and enjoy creative problem solving
• Enjoy a good meeting (seriously, we like meetings)
• Bonus points if you’ve worked with higher ed, cultural institutions, or nonprofits!

• At least 3 years of related experience in digital project management
• Experience working with multi-disciplinary teams including designers and developers
• Experience with the web world, including a strong comfort level with AI tools, front-end development, content management systems, and cross-browser QA

We offer flexible schedules, competitive pay (range depends on your experience), and a ton of perks because we actually want people to enjoy working here.

• 120+ hours of paid time off, plus your birthday
• Flexible schedule
• Company-supplied Mac setup
• Generous holiday office closures
• 401(k) with company match + profit sharing
• Annual home office and travel stipends
• Healthcare, dental, and vision (low to no cost)
• Company-paid life, short- and long-term disability insurance
• Support for preferred pronouns and inclusive communications