Senior Project Manager - Professional Services Remote Engineering

As aSenior Project Manager in Avalara's Professional Services organization, you will lead the planning, governance, and end-to-end execution of large, complex, and high-visibility enterprise implementations for Avalara’s Excise platforms (Ava Tax for Energy, Returns for Energy, Ava Tax for Tobacco and Returns for Tobacco).

At this advanced level, you will manage multi-faceted customer programs involving challenging technical requirements, tight regulatory deadlines, cross-border logistics (US/Canada), and multi-tier third-party delivery ecosystems (including system integrators and delivery partners). You will serve as a trusted advisor to customer executives, foresee and resolve critical escalations with limited management support, drive rigorous scope and risk management, and help mentor project managers across the practice.

#LI-Remote

Enterprise Program & Project Execution

• Plan and execute large, strategic, and high-risk customer implementation programs from initial handoff through post-go-live hypercare and final project sign-off.
• Establish comprehensive program governance, including multi-phase project charters, integrated delivery schedules, resource capacity plans, and stakeholder communication matrices.
• Provide strong leadership and direction to multi-disciplinary project teams (Senior Implementation Consultants, Technical Architects, Data Specialists, and Partner Consultants).
• Proactively manage critical path activities, complex ERP dependencies (e.g., SAP S/4
  
  HANA, Oracle, PDI Enterprise), and customer cutover plans to ensure on-time delivery.

Proactive Risk Management & Executive Escalation

• Identify, quantify, and mitigate complex program risks, technical constraints, and organizational bottlenecks before they impact project velocity.
• Take proactive vs. reactive steps to guide and manage enterprise customer expectations, maintaining alignment across executive sponsors, Tax Directors, and IT leadership.
• Serve as the primary escalation point on project health; resolve difficult customer disputes, timeline pushbacks, and priority conflicts with minimal managerial intervention.
• Maintain rigorous scope control and lead commercial change order negotiations when requirements expand beyond the initial SOW.

Practice Leadership & Operational Excellence

• Eligible to earn and serve with the distinction of Team Lead, mentoring, coaching, and onboarding Associate PMs and Project Managers
• Champion operational best practices, contribute to the evolution of PSA workflows (Salesforce PSA / CPQ), and optimize revenue recognition and resource utilization reporting.
• Lead post-project retrospectives, translating lessons learned into reusable delivery frameworks, playbooks, and standardized templates.

Required

• Experience:
  
  5+ years of progressive project/program management experience in enterprise SaaS implementations, professional services, or management consulting.
• Education:
  
  Bachelor's degree in Business, Information Technology, Operations, Engineering, or equivalent practical experience.
• Enterprise Delivery Mastery:
• Proven track record of independently leading large, enterprise-grade software implementations from initiation to successful go-live.
• Deep expertise in managing project scope, schedules, multi-stream budgets, risk registers (RAID), and formal change management procedures.
• Advanced proficiency in Professional Services Automation (PSA) and collaboration platforms (e.g., Salesforce PSA, Financial Force, Jira, Confluence).
• Executive Communication:
  Exceptional written, verbal, and presentation skills with demonstrated experience presenting to VP- and C-level customer leadership.

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