Senior Enterprise Customer Success Manager

United States

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

Lead Edmentum's largest and most strategic customer partnership. In this high-impact leadership role, you'll own Customer Success and Professional Learning efforts across New York City Public Schools, partnering with senior district leaders to drive retention, growth, and measurable student outcomes. This is a unique opportunity to shape strategy for one of the most visible accounts in the company while developing a high-performing team.

Where You'll Work: This is a remote, work from home position based in the New York City area. Candidates must live within a commutable distance of NYC, as the role requires regular in person engagement with district leaders, customers, and team members throughout the region. Travel is primarily local and varies based on customer and business needs.

What You’ll Do

• Own a portfolio of Edmentum’s most strategic, high value enterprise partnerships. Serve as the executive-level lead for multi-year account strategy, implementation, and adoption, ensuring each partnership delivers measurable outcomes for students and educators.
• Lead, hire, and develop a team of Enterprise CSMs. As their people manager, set clear goals, coach to performance, conduct performance reviews, and build a team equipped to serve Edmentum’s most complex customers.
• Own retention and renewal outcomes across the enterprise book of business. Forecast renewals accurately, lead mitigation for at-risk high-value accounts, and serve as the executive escalation point for your team.
• Build trusted relationships with superintendents, cabinet members, and senior district leaders. Lead executive business reviews and strategic account planning that connect Edmentum solutions to district priorities.
• Partner with Sales as a true account team. Co-develop account plans with Partnership Managers and Sales leaders, and share accountability for expansion, cross-sell, and multi-year renewal growth.
• Define how Edmentum serves its enterprise customers. Build playbooks, engagement standards, and success-planning models, and ensure your team consistently follows best practices in health monitoring and documentation.
• Be the voice of the enterprise customer. Bring insights to Product, Professional Learning, and leadership to influence roadmap, service, and coverage decisions.
• Serve as a visible presence for Edmentum within the New York City region, engaging with district leaders, customers, and team members through regular in-person meetings and events as needed.

Who You Are

• You are a seasoned customer success leader with a track record of retaining and growing high-value, complex partnerships while consistently exceeding revenue and retention goals.
• You have experience building, coaching, and developing high-performing teams and understand how to create accountability, engagement, and growth within an organization.
• You are comfortable at the executive table, building credibility with superintendents, cabinet members, and senior district leaders while navigating politically complex environments.
• You think like a business owner, using customer health, renewal risk, and revenue data to prioritize efforts and drive strategic outcomes.
• You can balance…