State & Local Government Account Specialist; Remote US in EST & CST

Position: State & Local Government Account Specialist (Remote US in EST & CST)
Location: New Orleans

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together...that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re Looking For People Who

• Act with urgency, accountability, and purpose
• Deliver high quality work with consistency and pride
• Collaborate effectively and elevate those around them
• Focus on outcomes that drive impact and growth

Job Description
As a remote-based State & Local Government Account Specialist at Pitney Bowes, you will be responsible for maintaining client relationships and supporting client needs promptly and with the highest level of accuracy. As a member of our government team, you will be responsible for managing the AR receivables and account cleansing, streamlining support aligned with growth initiatives (e.g., automation, digital acceleration, and self-serve), and building strong rapport with some of our largest State & Local government agency clients while partnering internally with Sales and other internal stakeholders to address all client needs.

You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process.
You Are
A forward-thinking individual with a positive and professional client-first attitude who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances and continued client satisfaction. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others.

You enjoy working collaboratively with Sales and other internal partners to ensure that we provide intentional and appropriate service for our most valuable clients at Pitney Bowes.
You Will

• Act as an account expert and point of contact for Pitney Bowes’ large State & Local clients.
• Prepare and submit accurate invoices to be submitted to the client in a timely manner.
• Manage portal billing activities and maintain adherence to client-specific portal requirements.
• Perform account maintenance and data cleansing to ensure accurate client information in all applicable systems.
• Make informed decisions in alignment with company policies and procedures.
• Manage administrative account cleansing activities, including Purchase Order and Contract review, payment application/reconciliation, fleet data management.
• Build and maintain strong working relationships with internal business units and stakeholders to deliver exceptional client support.
• Consistently achieve established performance standards, KPI’s and productivity metrics.
• Effectively prioritize and organize daily workload to meet service-level exceptions and deadlines.
• Collect past due accounts within the States & Local Government portfolio.
• Support growth initiatives, including automation, digital acceleration, and self-serve.
• Serve as subject matter expert (SME) for contract review and client onboarding assistance.
• Act as the primary escalation point for client issues, providing in-depth account support and ad hoc assistance to the Government team as needed.

Your Background

• You have a positive, client first attitude.
• 2+ years client service experience.
• Prior account management, contract management, and/or billing reconciliation and collections a plus.
• Proven time management, organizational, and multi-tasking skills with the ability to quickly change direction as dictated by business needs.
• Excellent professional written and oral communication skills.
• Able to work independently and can prioritize and schedule daily activities while…