Director, Sales Strategy & Operations

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Senior Director of Revenue Strategy & Operations, the Director of Sales Strategy & Operations is the strategic and operational engine of our pre-sales go-to-market motion. This individual will own annual and Long Range Planning (LRP) for our Sales team and oversee a team of analysts who are deeply embedded with our segment leaders and serve as “full-stack” strategic and operations partners to support with business reviews, and AI-powered workflows to increase productivity.

What makes this role distinct is its mandate as the AI orchestration layer of our AI-native Revenue Operations organization - this leader will architect how people, processes, data, and AI agents work together to drive productivity at scale and in support of our Sales goals. This is a full time, remote position on our team. Quarterly travel is required for team/company events or meetings.

What you’ll do:

• Lead annual and long-range planning LRP end-to-end for the Sales organization — from capacity modeling and quota design to territory architecture and headcount alignment — translating company growth targets into executable GTM plans.

• Drive rigorous forecast cadence and scenario planning, partnering with Finance, Revenue Leadership and cross-functional teams to deliver predictable revenue outcomes and clear business visibility to the executive team.

• Architect and own a portfolio of strategic projects and cross-functional initiatives, acting as a trusted operator and thought partner to the SVP of Sales and and business segments that are in support of our sales go-to-market motion (e.g., BDR)

• Own and execute the operating cadence and rhythm for the Sales organization across forecasting, pipeline, strategic deal reviews, and more.

• Lead and develop a team of analysts embedded within the Sales segment — evolving their role from operational executors to AI-enabled strategic builders who develop dashboards / AI agents in the field, while also being strong strategic and operational partners to leaders supporting with business reviews, pipeline hygiene, performance insights.

• Serve as the AI orchestration layer for and in support of the Sales team — defining how AI is adopted within the business segment and how the team deploys AI agents, automation, and analytics tools (including Claude) across people, process, and data to compound team productivity and decision-making velocity.

• Champion a culture of continuous experimentation and tooling adoption, identifying where AI can eliminate repetitive work, surface insights faster, and enable the team to operate at a level beyond headcount - this means daily experimentation

What success looks like in this role:

• Planning quality and timeliness:
  Annual plan and LRP inputs delivered on schedule, with quota attainment…