Underwriting Manager
South Dakota, USA
Listed on 2026-10-22
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Management
Project & Program Management, Risk Manager/Analyst, Operations Management
Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities
What you'll do at Cascade:Serve the American Dream Through Attainable Home Ownership.
Position Overview
The Agency Underwriting Manager is responsible for leading the day-to-day operations, performance, and strategic development of the Agency Underwriting Department. This role oversees underwriting quality, productivity, service levels, staffing capacity, and operational efficiency while ensuring compliance with agency guidelines, applicable federal and state regulations, and company credit policies.
The Agency Underwriting Manager establishes departmental goals, key performance indicators (KPIs), and operational benchmarks to drive consistent results, maintain service-level expectations, and support overall business objectives. This position monitors underwriting production, turnaround times, quality trends, workflow distribution, and staffing capacity to identify opportunities for improvement and ensure resources are aligned with business demand.
In addition to managing department performance, the Agency Underwriting Manager is responsible for coaching and developing underwriting staff, strengthening technical expertise, establishing consistent underwriting practices, and fostering a culture of accountability, collaboration, and continuous improvement. This role partners with senior leadership and cross-functional departments to develop strategies, manage departmental expenses, support budgeting and forecasting, and implement innovative solutions that improve productivity, quality, and the overall underwriting process.
Key Responsibilities Department Leadership and Performance Management- Lead and manage the daily operations of the Agency Underwriting Department to achieve established production, quality, turnaround time, and service-level objectives.
- Establish, communicate, and monitor departmental goals, performance expectations, and measurable KPIs aligned with company objectives through regularly scheduled meetings
- Monitor underwriting productivity, volume, aging pipelines, turnaround times, quality results, escalation trends, and service-level performance to ensure operational targets are consistently met.
- Develop and maintain departmental performance reports and dashboards to provide visibility into production trends, staffing capacity, workflow balance, and areas requiring management attention.
- Analyze performance results, identify gaps against established targets, and implement corrective action plans to improve outcomes.
- Provide regular reporting and performance updates to senior leadership, including key trends, operational risks, resource needs, and recommended solutions.
- Promote a culture of ownership, accountability, continuous improvement, and consistent execution across the department.
- Establish and monitor performance drivers that influence departmental productivity, turnaround times, quality, staffing requirements, and overall operational costs.
- Partner with leadership to develop departmental budgets, expense forecasts, staffing plans, and resource allocation strategies based on projected loan volume and business demand.
- Monitor actual performance against budget, forecasted volume, productivity assumptions, and staffing plans; identify variances and recommend appropriate adjustments.
- Evaluate workload capacity, underwriter utilization, productivity expectations, and staffing needs to maintain an appropriate balance between production demands and available resources.
- Forecast staffing and operational needs based on pipeline trends, seasonality, business growth, and changes in underwriting volume or complexity.
- Establish appropriate workload distribution and escalation processes to prevent bottlenecks, manage aging files, and maintain consistent service levels.
- Recommend staffing, scheduling, cross-training, and resource allocation adjustments to improve efficiency while maintaining underwriting quality and employee engagement.
- Discover and implement new ways to incorporate off shoring personnel to maximize efficiency
- Evaluate existing underwriting workflows, procedures, and operational processes to identify inefficiencies, redundancies, delays, and opportunities for improvement.
- Lead initiatives to streamline processes, improve workflow consistency, reduce unnecessary touchpoints, and increase underwriting capacity without…
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