Manager, Compliance Program Manager

We are the Product Quality Department
. We ensure that Pet Smart products are safe, compliant and perform well for our customers and their pets. We do this by building and managing product standards, fostering a healthy supplier quality management program, and driving product & process improvements.

Collaborative Work Environment:At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote "flex day" (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Compliance Program Manager leads the execution of the Proprietary Brands (PB) compliance program obligations by establishing policies, procedures, and cross‑functional collaboration with Legal, Sourcing, Brands, Merch, QA, etc. This role is responsible for ensuring that the procedures supporting the introduction and continued sale of PB products are managed effectively, executed on schedule, and aligned with applicable Legal regulatory guidance, industry standards, and PB/Merch requirements.

As a program leader, this position defines workplans, manages interdependencies, tracks deliverables, and drives accountability across multiple functional teams. The role requires a highly collaborative and influential leader who can persuade and align partners—including Sourcing, Brands, Quality, Food Safety, Legal, suppliers, manufacturers, and other stakeholders, especially when compliance requirements are complex, ambiguous, or require changes to established business practices.

In addition, the Compliance Program Manager partners closely with Legal to execute regulatory guidelines, strengthen governance, and optimize PB/Merch compliance practices, policies, and procedures. Success in this role depends on maintaining and continuously improving the program by driving cross‑functional workflows, defining, and tracking applicable metrics, leveraging automation, and building strong organizational capabilities that translate compliance‑technical requirements into practical business solutions.

• Directly supervise 2-3 associates.
• Lead and develop team members while coordinating work across direct and cross‑functional contributors.
• Establish clear expectations, priorities, accountability, and development goals for the compliance team.

• Manage and execute the overall PB Compliance Program, including program strategy, operating plans, priorities, milestones, performance measures/metrics, risk management, and continuous improvement.
• Execute program governance, roles, decision rights, communication routines, and escalation protocols to ensure effective cross‑functional execution.
• Develop and manage integrated project plans for compliance initiatives, ensuring dependencies, resources, timelines, and deliverables are clearly defined and actively managed.
• Monitor program progress, identify barriers and emerging risks, and influence stakeholders to take timely corrective actions.
• Complete and/or verify the execution of all PB’s compliance work streams, including Product Registrations, Social Responsibility, Extended Producer Responsibility (EPR), FDA/USDA product withdrawals & recalls, packaging & labeling compliance, etc.
• Create and maintain standardized processes, tools, documentation, and performance reporting to improve consistency, efficiency, transparency, and accountability.
• Support the development and implementation of strategic PB’s compliance initiatives…