Supervisor, Claims - Workers Fully Remote

Description

At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.

For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers’ compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients.

At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.

We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.

Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.

The Supervisor, Workers' Compensation is responsible for providing day-to-day leadership, guidance, and operational support to a team responsible for the investigation and coordination of Workers' Compensation insurance benefits. This position ensures team performance, quality, productivity, and client service standards are consistently met while fostering a collaborative and high-performing work environment. The Supervisor serves as a subject matter expert, mentors team members, resolves escalated issues, and partners with leadership to drive continuous process improvement and operational excellence.

• Provide daily leadership, coaching, and support to team members while promoting a positive and collaborative work environment.
• Partner with the Manager to achieve departmental goals, operational objectives, and client expectations.
• Supervise a team consisting of multiple job functions and ensure work is completed accurately, efficiently, and within established service level expectations.
• Serve as an advanced subject matter expert in Workers' Compensation claims investigation and coordination of insurance benefits.
• Resolve complex or escalated accounts while maximizing reimbursement opportunities and ensuring timely account resolution.
• Perform routine quality assurance reviews of claims, investigations, and follow-up activities to ensure compliance with company standards and client expectations.
• Monitor individual and team productivity, quality, and performance metrics, providing coaching and corrective action when necessary.
• Delegate work assignments effectively while balancing workloads across the team.
• Train, mentor, and support new and existing team members to promote professional development and operational success.
• Lead departmental meetings and actively participate in leadership meetings to provide inventory updates, operational metrics, and team performance insights.
• Review and distribute weekly status reports and communicate operational updates to leadership.
• Identify…