Design & Delivery Manager

As a Design and Delivery Manager, you will lead the delivery of data-driven, multi-channel customer communications, ensuring campaigns are executed to the highest standards of quality, compliance and customer experience. Working across channels including email, direct mail, SMS, online banking and mobile app messaging, you will use tools such as Pega CDH, Adobe Campaign and SQL to design, build, test and validate targeted customer communication campaigns.

You will take ownership of a portfolio of communications aligned to specific products and customer journeys, ensuring all associated processes, controls and governance frameworks operate effectively. The role involves identifying, analysing and resolving data and system-related issues, using monitoring and measurement tools to maintain the integrity of communications and ensure campaigns are delivered in line with business and marketing objectives. You will also support the testing and integration of new systems and data sources, safeguarding the accuracy and reliability of data processes and structures.

As a leader, you will manage and develop a small team of Analysts and Senior Analysts, driving collaboration and alignment against shared goals and priorities. You will be responsible for the quality and timely delivery of both individual and team outputs, whilst fostering a culture of continuous improvement. A key aspect of the role will be identifying opportunities to enhance the use of data, systems, processes and controls, reducing complexity, increasing efficiency and improving operational performance across the function.

The working hours (per week) for this role are between 28 and 35.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you’ll spend at least two days per week, or if part-time, you’ll spend 40% of your working time, based at our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

Private medical insurance

A highly competitive pension to help you build a strong foundation for retirement

Access to an annual performance-related bonus

Training and development to help you progress your career

A great selection of additional benefits through our salary sacrifice scheme

Life assurance to provide peace of mind for you and your loved ones in the event of your death

Wellhub - access to a range of free and paid options for health and wellness

Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised.…