Sr Technical Program Manager

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Axon's mission to Protect Life includes making workplaces safer for the people who serve their communities every day. As a Senior Technical Program Manager on the Enterprise Professional Services team, you will manage the program of subcontractors that gives us the capacity to install and deploy our technology around the world, and scale it to meet growing demand from our enterprise customers.

You will oversee the full portfolio of subcontractors and their projects, and see your work help frontline workers in retail and healthcare feel safer on the job.

Location
:
Remotely from United States, and on the road 50% of time
Reports to
:
Sr Director, Professional Services
Direct Reports
:
None

• Manage the program of subcontractors that extends the global capacity of the Enterprise Professional Services team, and scale it as customer demand grows.
• Establish the framework for onboarding, supporting and measuring subcontractors, including quality standards and checks that give every customer site a consistent experience.
• Manage statements of work and purchase orders, approve invoices and keep spend on budget across the full portfolio of subcontractors.
• Work alongside senior program managers who deliver to customers, so the right subcontractor capacity is in place and on track for each project.
• Run regular performance reviews with subcontractors on quality, delivery and service commitments.
• Serve as the point of escalation for subcontractor issues, spot risks early and guide them to resolution.
• Share clear status, metrics and decisions needed with the Enterprise Professional Services Leadership team.

• 5+ years of technical program management, including scope, schedule, risk, dependency and change management, and managing a portfolio of subcontractors or projects in deployment or field delivery.
• Experience working with subcontractors across countries, regions or time zones, and working familiarity with statements of work, purchase orders, contracts and budgets.
• Experience partnering with Product, Engineering, Sales and Services teams, and explaining technical concepts clearly to executive, technical and customer audiences.
• Comfort making sound decisions in fast-moving situations with incomplete information, and bringing clarity and calm when issues escalate.
• Analytical and problem-solving skills, with experience building practical, scalable delivery practices that improve program execution and customer outcomes across the organization.
• Bachelor's degree in business, engineering, information systems or equivalent practical experience; a Project Management Professional (PMP) or similar certification is a plus.
• You think big with a long-term view, in the spirit of Aim Far, and share our mission to Protect Life.

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view…