Program Manager – Enterprise Operations Enablement; Hybrid Job Buffalo New York USA,Management

Work Arrangement/

Location:

This is a hybrid position based at the M&T Center office in downtown Buffalo, NY and requires in-office work four days every week (Tuesday, Wednesday, Thursday, plus one additional day) with one day/week of remote work per week allowed.

Overview:
This position resides within the Project Services team of Enterprise Operations Enablement (EOE), which is part of Enterprise Operations. The successful candidate will be responsible for leading complex strategic programs and initiatives that support Enterprise Operations and its business partners. The role requires strong program governance, executive communication, stakeholder management, and delivery leadership capabilities. The individual will partner closely with business leaders, technology partners, risk, compliance, audit, and operational teams to ensure successful delivery of business outcomes.

Manages assigned staff (on a direct and indirect basis) on multiple related projects and ongoing operations directed towards a common objective and affecting three or more businesses or functional areas. Manages changes to project scope, schedule and costs using appropriate verification techniques to keep the project plan accurate, updated, reflective of authorized project changes as defined in the change management plan, and facilitate customer acceptance.

Primary

Responsibilities

Manage multiple related projects and ongoing operations impacting three or more businesses or functions.
Ensure familiarity with scope and project objectives and establish clear roles and responsibilities for project team members.
Work with constituent project managers to monitor cost, schedule and technical performance.
Develop Project Plan, forecast and schedule.
Work with stakeholders to record detailed project requirements, constraints and assumptions to establish project deliverables, using requirement-gathering techniques (e.g. planning sessions, brainstorming, focus groups) and the project charter.
Ensure plans for assigned projects include work breakdown, project organization chart, cost/budget and communication, risk, quality and resource plans.
Ensure execution of tasks defined in the project plan to achieve the project goals.
Execute all parts of the project plan and manage the budget/forecast.
Monitor and control project work including change controls.
Measure project performance utilizing appropriate tools and techniques to monitor progress; identify and quantify variances, complete any required corrective actions, and communicate to all stakeholders.
Address program issues by identifying and selecting a course of action by taking into account program constraints and objectives to enable continued program success.
Implement approved actions and workarounds required to mitigate project risk events.
Improve project team performance by building team cohesiveness, leading, mentoring, training and motivating to facilitate cooperation, ensure project efficiency and boost morale.
Determine and coordinate sharing of resources among constituent projects for overall program benefit.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Exercise usual authority of a manager concerning staffing, performance appraisals,…