Manager Patient Financial Services

• Comprehensive benefits include medical, dental, vision, and life insurance.
• Retirement fund with matching contributions.
• Tuition assistance for qualifying team members.
• Employee assistance programs and discounts.
• Remote work opportunity in approved states (equipment provided).

• Responsible for all administrative functions that contribute to the management and collection of patient service revenue.
• Maintain the revenue cycle process for the organization, including clinical departments and physician partners.
• Provide leadership and daily support to maintain ongoing quality and productivity. Support, oversee, and manage the performance and productivity of the team.
• Assist with annual budget preparation for the department.
• Coordinate the resolution of all escalated and trended issues.
• Conduct monthly meetings with key third-party carriers and vendors to discuss reimbursement issues and payer publication notices affecting claims processing changes.
• Manage the department dashboard and design action plans as issues are identified within the department.
• Develop, direct, and facilitate ongoing programs for staff development, training, education, and retention when needed for new and existing employees, mentor, and develop a long-term succession plan for future growth.
• Ensure all tools needed to perform job functions are available. Routinely assess adequacy of tools and implement new tools, utilizing a project management approach as needed.
• Meet with the Supervisors/Team Leads to verify that all normal business operations are occurring timely, accurately, and the outcome is effective and aligned to maximize operational and financial performance.
• Assist with escalated patient concerns and questions.
• Create an environment that supports and respects diversity to promote creative problem solving.
• Maintain organizational policy and procedure including rules of conduct. Participate on regional committees which govern the organization's actions and decisions regarding corporate compliance with regulatory guidelines and requirements.
• Provide ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures.

• Education:
  
  Bachelors Degree, Required.
• Experience:
  • Five or more years' Revenue Cycle, Customer Service or related experience, required.
  • Three or more years' Leadership experience required.
• Licensure/Certification/Registration:
  Coding Certification - CPC, RHIT or RHIA, preferred.
• Additional
  
  Skills Required:
  • Ability to successfully complete generic and department-specific skills validation and competency testing.
  • Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.
  • Human relations and interpersonal skills necessary for interacting with management, team members, and administration.
  • Excellent verbal and written communication skills.
  • Proficient in Word and Excel.
  • Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.