Supervisor, Epic Reporting - Install

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SUPERVISOR, EPIC REPORTING - MAINTENANCE
Fully Remote Remote N/A Epic Maintenance

Full-time

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

The Supervisor, Epic Reporting and Maintenance is responsible for daily administration and operations coordination within the Data Services Epic Reporting and maintenance teams. The role establishes Key Business Process and their linkages with other teams, coordinates resource availability, and coordinates project deliverables within the teams and development of team skills. The role is a working manager role and requires technical skills and experience in addition to leadership.

• Ensure staff receive necessary training.
• Create team and individual goals in coordination with team and organizational goals.
• Ensure team is allocated accordingly based upon experience, expertise & interest.
• Complete and conduct performance reviews.
• Manage performance of team, including employee issues; communicating and resolving issues as needed with relevant parties (Executive & Human Resources).
• Leads by example and being a role model of OCHIN’s Values by exhibiting positive behavior to the rest of the team.
• Manage team communications to ensure team has necessary information and tools necessary.
• Interview and make recommendations of hiring candidates.
• Review and approve of teams’ timecards, PTO, etc. in compliance with organizational policies.
• Ability to recognize and reward team member’s accomplishments accordingly.
• Ability to ensure a high level of customer service to the members/customers is met.

• Support the analysis, planning, implementation, and evaluation of Epic Reporting and maintenance initiatives.
• Manage projects and work of the team in alignment with executing team goals and objectives.
• Create operational/team processes to ensure they are effective, documented and followed.
• Manage performance improvement activities to refine internal processes and customer service.
• Communicate with individuals and project leaders to deliver the best solution for the process improvement projects.
• Advocate in the best interest of the team, our members, and for the organization.
• Communicate and share information to relevant parties regarding team (decisions, outcomes, accomplishments, performance, learnings, best practices, etc.).
• Manage to the team budget.
• Be an escalation point for after-hours support. May…