Employment Specialist Team Lead : WorkSource Pullman

The Employment Security Department (ESD) is seeking an experienced, collaborative, and solutions-oriented leader to serve as the Employment Specialist Team Lead for Work Source Pullman.

The ideal candidate is a supportive, communicative leader—someone who excels at guiding teams, clarifying policy, and fostering a culture of continuous improvement. You are analytical, inclusive, and deeply committed to equity. You excel at managing daily workflows, navigating operational challenges with calm, and translating complex program requirements into actionable guidance for staff. You are skilled at balancing compliance, staff development, and customer service needs while building trust and accountability within a hybrid service environment.

Workforce Services Division (WSD) is made up of three Lines of Business:
Work Source, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farm worker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and Work First and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

As an Employment Specialist Team Lead, you will support the Supervisor in overseeing program operations, guiding staff, and ensuring high-quality, compliant service delivery. This position will support supervisor, staff, and service delivery across the Business Services, BFET, MSFW, RESEA, Wagner-Peyser, Work First, and WIOA programs for the Pullman, Clarkston, and Colville offices. Your work directly advances the agency’s mission by contributing to the effective, consistent, and equity-aligned delivery of workforce services that connect job seekers with meaningful employment and help businesses connect with job-ready talent.

This position will be based onsite at the Work Source Pullman office and may provide onsite support that requires occasional travel to surrounding Work Source locations, as needed. The position offers one day a week of remote work subject to schedule change.

• Plan, schedule, assign, and direct daily work activities and workflow coverage to ensure smooth in-person and virtual operations.
• Deliver comprehensive frontline services to individuals and groups, including case management, job readiness activities, workshops, coaching, and outreach.
• Provide day-to-day guidance, coaching, mentoring, and technical assistance to staff to build high-performance teams.
• Support communication, implementation, and adherence to policy, regulations, and procedural changes.
• Serve as a primary point of contact for support, issue resolution, and operational guidance when the supervisor is unavailable.
• Review and monitor staff work product to ensure compliance with employment and training directives, contract requirements, and performance standards.
• Present performance findings and training needs to leadership, recommending adjustments and improvements to strengthen service quality.
• Assess customer skills, knowledge, and barriers to determine eligibility and develop individualized service and employment plans.
• Record and validate accurate data across systems, including services, case notes, enrollments, exit outcomes, and expenditures.
• Monitor and report program performance using local and agency reporting systems to provide insights to supervisors and managers.

• Option 1:
  One year (1) as a Work Source Specialist 4 within the Employment Security Department, or in an equivalent class with another state’s Employment…