Associate Client Services Manager

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact

Description:

Associate Client Services Manager

Job Description Details:

The Associate Client Services Manager functions as a key operational leader supporting the Client Services Manager in the successful management of an assigned client relationship. This role leads a client-dedicated sub-team of Project Managers and Technical Analysts and works closely with the Client Services Manager and Senior Project Manager to coordinate project execution, maintain service quality, and support client satisfaction. Successful candidates must have strong team leadership, project management, and electronic discovery experience, with the ability to manage multiple priorities, coordinate cross-functional resources, and deliver consistently high-quality service in a fast-paced environment.

Principal

Job Responsibilities:

Lead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts.

Report to and partner closely with the Client Services Manager to execute the account strategy, operating model, service standards, and client priorities.

Collaborate with the Senior Project Manager to coordinate project assignments, resource capacity, schedules, dependencies, risks, and delivery requirements across the client portfolio.

Provide day-to-day operational oversight of assigned matters and ensure the sub-team delivers work accurately, efficiently, and in accordance with client expectations and established procedures.

Serve as a consistent point of coordination for the client-dedicated team, internal operational groups, and other stakeholders involved in project delivery.

Support the Client Services Manager in maintaining strong relationships with client contacts through proactive communication, dependable follow-through, and timely status reporting.

Monitor project health, workloads, deadlines, deliverables, and service levels; identify risks early and coordinate corrective action with the Client Services Manager and Senior Project Manager.

Escalate client concerns, delivery risks, resource constraints, and complex technical or operational issues promptly, with clear context and recommended next steps.

Ensure client and project requirements are understood, documented, communicated, and executed with a high degree of quality and accuracy.

Coordinate work across operational and technical departments to resolve issues, improve workflows, and enhance service quality for the assigned client.

Establish clear performance expectations, provide regular feedback, and promote accountability, collaboration, and professional development within the client-dedicated sub-team.

Support onboarding and training for Project Managers and Technical Analysts, including client-specific procedures, tools, workflows, and communication standards.

Develop and maintain subject matter expertise in the assigned client's environment, including client-specific tools, software, protocols, preferences, and business requirements.

Participate in project planning, process-improvement initiatives, quality reviews, and the preparation of regular status updates for internal and client stakeholders.

Assist with client business reviews by helping coordinate agendas, performance data, meeting materials, action items, and follow-up activities.

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