Global Head of Commercial Claims; Warranty

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role At Sulzer, we don't just keep industry moving, we help some of the world's most critical sectors operate more efficiently, reliably and sustainably. With a heritage spanning almost 200 years, more than 13,000 employees worldwide and operations serving customers across over 160 countries, Sulzer is a global leader in fluid engineering and services. As we continue to evolve and strengthen our customer-focused aftermarket offering, we are looking for an exceptional leader to build and scale a key global capability.

We are looking for a commercially driven leader to take ownership of Sulzer's global warranty and claims management strategy, building a world-class function that protects profitability while delivering outstanding customer outcomes. As Global Head of Commercial Claims (Warranty), you will lead the development of a centralised global claims capability, bringing consistency, governance and commercial rigour to a diverse international portfolio of customer claims.

What You'll Be Doing Lead and develop Sulzer's global commercial claims strategy and operating model

Manage, coach and grow a high-performing global team, initially leading two direct reports with expansion planned

Drive consistent claim assessment, negotiation and settlement approaches across multiple regions and businesses

Act as the senior escalation point for complex and high-value customer claims

Partner with Engineering, Quality, Legal, Finance and Commercial teams to deliver robust claim outcomes

Establish governance, reporting, performance metrics and best-practice processes

Balance customer satisfaction with commercial, contractual and financial protection

Influence stakeholders globally, often without direct authority, to drive timely decision-making and resolution

Create a culture of accountability, collaboration and continuous improvement

Support the long-term growth and maturity of Sulzer's Global Centre of Claims Excellence What We're Looking For We're less interested in someone who has spent their entire career processing warranty claims and more interested in a commercially astute leader who can build, influence and drive change.

You will likely bring:

Senior leadership experience within commercial, contracts, claims, dispute resolution, customer operations or similar environments

Proven experience leading teams and developing people

Strong commercial acumen with the ability to assess risk, negotiate outcomes and protect business value

Experience operating in complex matrix organisations and influencing senior stakeholders

Excellent communication and stakeholder management skillsA customer-focused mindset balanced with sound business judgement

The confidence to make decisions in ambiguous and evolving situations

International experience or a demonstrated ability to operate effectively across global cultures and markets

Sufficient technical curiosity and understanding to interpret engineering findings and challenge where appropriate, without needing to be the technical expert

Who Will Thrive Here?

This role is ideal for an ambitious leader looking for a genuine step up in scope and impact.

You'll enjoy this opportunity if you:

Like building rather than maintaining

Enjoy solving complex business challenges

Are comfortable operating with ambiguity and creating structure where it doesn't yet exist

Take ownership and drive outcomes without waiting for direction

Can balance strategic thinking with hands-on execution

Enjoy collaborating across different functions, cultures and time zones

Get energy from influencing change and delivering measurable results

This role is unlikely to suit someone seeking highly defined processes, predictable workflows or a heavily established structure.

Location & TravelUK-based remote role, with flexibility for hybrid working from any Sulzer location

International travel on an occasional basis (typically less than 15%)Regular collaboration with colleagues and customers across multiple regions worldwide#LI-Remote What we offer youA fully remote home based role with occasional travel across regions.

A competitive basic salary

Annual personal bonus scheme based on company and personal performance

Private Medical Insurance
33 days annual leave.

Defined pension contributions.

Access to Medicash helping you cover everyday health costs…