Change Manager, Management

Here we have a great opportunity to join our team as a Change Manager! As Change manager, you will ensure predictive mindset is applied in change to prevent and or mitigate the risk of service disruption. The scope of this role in service management is to ensure management of the Capgemini account function is achieved. You will collaborate with stakeholders and our extensive high-profile client network to forecast future needs, address capacity constraints, and enhance performance through change management

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

As an integral part of the UKCC leadership team, you will take ownership of service delivery during your shift and provide clear direction, support and escalation for the team. You will be empowered to:

• Drive actions that increase the percentage of changes that are implemented correctly first time.
• Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt.
• Ensure that all changes are managed as planned within the timescales agreed with the change requester.
• Escalate any changes which are damaging the quality of the service.
• Ensure all changes comply with client and customer/regulatory controls.
• Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System.
• Organize Change Advisory Board Meetings (CAB), ensure agenda and papers are issued to participants in good time.
• Review, monitor and communicate the progress and outcome of changes to all relevant parties.

You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone.

• Expect major part of experience in IT Infrastructure, with emphasis on operational management.
• Clear commitment to Service Management Framework approach to IT Infrastructure management essential. Previous experience strongly desirable.
• ITIL certification.
• Have Interpersonal and Communication skills.
• A self-starter.
• Possess good judgement.
• Work well with teams.
• Knowledge of the use of Service now.

Capgemini is proud to be a Disability Confident Employer (Level
2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in…