Senior Operations Manager - Payroll & Pensions

• Swindon, Wiltshire, United Kingdom
• Billingham, County Durham, United Kingdom
• Newport, United Kingdom

Senior Operations Manager – Payroll & Pensions

Swindon, Newport, or Stockton-on-Tees – flexible and hybrid working options
Band F - £53,151 - £57,000

It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. Looking ahead, our visionfor the next five years is to evolve into the
leadingHR and payroll service provider for the public sector
, underpinned bycutting-edge technology and professional excellence.

This journey will involve transitioning from our current two-platform model to a three-platform approach beforeconsolidatingto two core platforms across our clients.

We are now seeking an experienced Operations Manager - Payroll & Pensions. This role is central to leading theday-to-day operations of ourpayrolland pensions service, ensuring the efficient and effective running of payroll and pensions operations for our central government client base and over 40,000 pay-rolled users.

You will lead and optimise our end-to-end payroll operations, ensuring accurate,timelyand compliant payroll delivery for a diverse employee population.

Duties will include, but not be limited to the following:

Develop and implementapayroll and pensionsoperationsfunction that isaligned with widerUKSBSOperationsand business objectives.

Lead,mentorand develop a high-performing team of payroll & pensionsadministratorsand coordinators

Identify inefficiencies and implement robust process controls,automation and best practices to streamline payroll workflows and reduce manual intervention.

Ensure adherence to all statutory requirements, HM Revenue & Customs (HMRC) regulations and internal policies; oversee audit preparation and respond to any inquiries or findings.

Analyse complex queries or exceptions, determine appropriate solution sand take decisive action to resolve issues promptly.

Partner closely withcross-functional teamsand externalstakeholdersto resolve escalations, driveserviceenhancements andmaintainserviceintegrity.

Monitor key performance indicators (KPIs) and service-level agreements (SLAs); produce regular management reports and present insights to senior leadership.

Leadthepayrolland pensionsrelatedinput into projects, such as system changes,legislative changes, efficiency drives andclient-requested change.

Proactivelyidentifyoperational risks within payroll processes,establish clear escalationprotocolsand implement mitigation plans to minimise impact on service delivery and compliance.

• Oversee third-party providers;manage contracts, reviewperformanceand ensure alignment with service expectations.

To do this role well you will need:

Exceptional leadership inpayrollmanagement, with a strong track recordofmanaging multiple, complex payrolls across a public sector landscape.

Strategic decision-makingexpertiseinpayrollor pensions operations, implementation, and compliance.

Extensive experience gained within

SaaSsolutions and regulatory compliance.

Ability to analyse operational data to drive improvements,monitor trends, and optimise service delivery.

Proven track recordin senior stakeholder engagement, with the ability to influence, negotiate, and lead multi-functional teams.

Ability to manage multiple priorities in a fast-paced environment, ideally shared services.

Confidence to challenge assumptions and flag risks proactively, offering practical solutions.

Strong commercial awareness and experience of managing budgets.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.
We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.