Director, Chapter Relationship Leader; CRL

Remote

Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues.

Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish.

Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area.

The Director, Chapter Advancement (CRL) will advise chapters and strengthen relationships between chapters and Make-A-Wish America. This role focuses on identifying and implementing strategies to enhance chapter performance, drive operational efficiency, financial growth, and overall success.

The Director collaborates with chapter CEOs, Boards, and the National Office to ensure execution of enterprise strategy, align chapter priorities, and deliver resources to help chapters meet annual goals. Key responsibilities include supporting cross-initiative collaboration, sharing best practices, and driving mission effectiveness.

Candidates should be bold, strategic, and hands‑on collaborators, skilled at building strong relationships with stakeholders at all levels—internally and externally. Experience in chapters and chapterboard management and proactive communication is essential.

• Demonstrates the ability to identify and address conflict and create solutions that lead to resolution.
• Possesses sound knowledge of operational nonprofit best practices, with ability to translate into strategic plans.
• Demonstrates exceptional leadership skills and the ability to engage effectively with professionals at all levels of the organization, including Board members.
• Possesses excellent communication and coaching skills, strategic thinking, and project management skills.
• Organizes work, priorities, and follow‑thought to meet deadlines, and makes timely decisions with sound judgment.
• Demonstrated consultation, collaboration, and negotiation skills.
• Demonstrated ability to lead and influence through change.

• Conduct Comprehensive Assessments: Perform thorough assessments of chapters to identify key areas of improvement and formulate actionable recommendations.
• Develop Improvement Strategies: Collaborate with cross‑functional teams to design and implement tailored strategies to address identified challenges and opportunities for improvement.
• Financial Analysis: Analyze financial statements, budgets, and performance metrics to identify trends, anomalies, and areas for financial optimization.
• Operational Efficiency :
  Streamline and support the optimization of operational processes within chapters to enhance efficiency, reduce costs, and improve overall performance.
• Performance Metrics Monitoring: Monitor key performance indicators (KPIs) to track progress and measure the success of improvement initiatives.
• Stakeholder Engagement: Work closely with chapter leadership, department heads, and key stakeholders to ensure alignment with improvement objectives and foster a collaborative approach to change.
• Implementation of Best Practices: Introduce industry best practices and benchmarks to drive and support continuous improvement in overall chapter operations.
• Team
  
  Collaboration:
  
  Collaborate with internal teams, including finance, operations, development, and mission to ensure…