Service Manager

Dealership: L0815 Sunrise Buick GMC at Wolfchase Sunrise of Sunrise

Are you a proven automotive leader ready to take your career to the next level? At Sunrise of Wolfchase, you'll have the opportunity to lead a talented service team, drive operational excellence, and make a direct impact on the success of a growing dealership. We are looking for a motivated Service Manager who thrives in a fast-paced environment, values exceptional customer experiences, and is passionate about developing high-performing teams.

This is your chance to join a dealership that is committed to continuous improvement, strong leadership, and delivering outstanding results. If you're ready to lead from the front, inspire your team, and build a service department known for excellence, Sunrise of Wolfchase is the place for you.

Service Staff Recruiting, Training and Development.

Staff Department to optimize customer opportunities and productivity.

Train service advisors daily using role-play, evaluation, checklists, and quizzes to ensure they are well versed in the service process.

Ensure technical staff are properly trained and have the breadth of experience necessary to cover customer needs.

Develop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.

Customer engagement

Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.

Inspect repair orders daily for legibility, accuracy and legality.

Ensure that all manufacturer policies and procedures are followed.

Manage the administration, tracking and follow-up required to stay current on warranty, receivables and service contracts.

Read, understand and take action on MIS to generate maximum revenue and control expenses.

Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employees.

Administrative Functions.

Hold daily and monthly staff meetings as required covering key information.

Serve as liaison between the store and Lithia Home Office Fixed Operations.

Receive, communicate and hold staff accountable to policy and procedure requirements and updates.

Complete service department reporting and month-end procedures on time.

Other administrative duties as required.

Typing – ability to type efficiently

Mathematics – using mathematics to solve problems

Accounting - knowledge of basic accounting principles

Acceptable driving record and a valid driver's license in your state of residence

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at to

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and Green Cars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are…