Program Director, Child Welfare Services -Technology; CICC)

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Job Title:

Program Director, Child Welfare Services
-Technology (CICC) Agency:
Family and Children Services, Division of Job Requisition  Shift: Day (United States of America) Compensation Details: $80,000.00

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service.

The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Program Director, Child Welfare Services
-Technology Child Protective Services Intake Communication Center (CICC). Positions are located statewide based on location of candidate. What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

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Technology Program Administration Plans, directs, administers, and evaluates the technology program supporting CICC operations. Develops and maintains a comprehensive technology strategy aligned with CICC and DFCS priorities. Establishes technology priorities based on operational needs, child welfare requirements, risk, efficiency, data integrity, and service delivery. Ensures technology-supported programs and processes are designed to meet established program outcomes. Evaluates the effectiveness of technology initiatives and directs modifications when expected outcomes are not achieved.

Provides leadership and oversight for technology-related program operations, projects, resources, and priorities.

Systems and Business Requirements Serves as the senior programmatic subject matter expert regarding CICC operations and the technology systems supporting centralized intake. Analyzes complex operational and business requirements and translates those requirements into system and technology needs. Evaluates existing system functionality and identifies gaps between system capabilities and CICC business requirements. Provides programmatic direction regarding SHINES functionality and other systems supporting CICC intake operations.

Identifies system limitations that affect intake processing, workload distribution, documentation, data integrity, reporting, or communication with Field Operations. Develops and communicates business requirements for system enhancements and new functionality. Ensures proposed technology solutions address the underlying business need and are consistent with approved policy and practice.

Automation and Technology Modernization Provides strategic direction for automation initiatives designed to improve the efficiency, accuracy, timeliness, and consistency of CICC operations. Oversees the development, implementation, monitoring, and evaluation of CICC Bots and other automated processes. Identifies opportunities to automate…