National Operations Manager

Job-:
Memphis, TN, United States;
Little Rock, AR, United States;
Nashville, TN, United States Workplace:
On-site

Schedule:

Full time Posted:
Job Category:
Facilities Work Days:
Full Time, Including Weekends The National Operations Manager is responsible for leading operations across a large, strategic national account. This role combines strategic oversight with hands-on leadership to design, align, and execute operational programs that deliver exceptional client experiences. The position drives consistency, performance, and continuous improvement across all fulfillment center operations while ensuring alignment with organizational objectives.

Compensation: $115,000 - $125,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visitABM Employee Benefits | Staff & Management Qualifications Minimum  Qualifications5+ years of experience in distribution, logistics, or fulfillment center operations (required). Multi-site or national level oversight experience is preferred.

Strategic and tactical level experience in leading large teams and front-line leadership.

Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, or a related field, or equivalent experience.

Demonstrated ability to lead, influence, and achieve results through teams.

Core Competencies Strong leadership and people management skills

Strategic thinking with a focus on execution and results

Advanced analytical and problem-solving capabilities

Proven experience in process improvement and operational optimization

Excellent interpersonal and communication skills, with a high level of professionalism and empathy

Effective conflict resolution and negotiation abilities

Strong organizational and time management skills, with the ability to manage multiple priorities

High attention to detail and commitment to quality

Ability to thrive in a fast-paced, dynamic environment

Proficiency in Microsoft Office Suite and standard business systems

Ability to work independently and collaboratively within a team environment

Strong commitment to confidentiality and professionalism

Working knowledge of continuous improvement methodologies

Talent development and team building

Work Environment This role operates in a dynamic environment that may include office settings, remote work, client locations, and travel. The ability to adapt to changing priorities and environments is essential.

Responsibilities Provide strategic and operational oversight for all activities within client fulfillment centers, ensuring high performance and service excellence.

Develop, implement, and maintain standardized operating procedures, performance metrics, and quality benchmarks across all locations.

Lead and support Senior Operations Managers to ensure consistent execution, compliance, and a “zero defect” mindset.

Collaborate cross-functionally with internal leaders to ensure alignment, consistency, and effective communication across all site types. Partner with leadership development teams to identify, train, assess, and mentor operations personnel, including Project Managers and Operations Managers.

Ensure accurate and timely pricing proposals and actively manage accounts receivable processes with urgency and accountability.

Act as a key escalation point for client concerns related to operational performance, ensuring prompt and effective resolution.

Identify and implement opportunities to reduce…